Articles
Tag: workplace
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What Is a Call Center? A Detailed Guide
What is a call center, how does it differ from a contact center and what do day-to-day operations look like?
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How Long Can Mark Zuckerberg Keep Up His Metaverse Bet?
Meta spent $25 billion on R&D this year but made $84 billion. The stock charts may seem dire, but they don’t tell the full story.
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Change Management Tools: What’s Best?
What is change management, why is it important for your business and how can you get started with it today?
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How to Build a Marketing Ops Team
Building a successful team doesn’t have to be a headache. Follow this game plan to assemble a team that meets — and exceeds — your goals.
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Decision-Making and Prioritization Tools: Critical for Your CX Toolbox
Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to.
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Are Your Call Center Operations Making Employees Leave?
The call center is no stranger to the Great Resignation. But you can improve agent well-being, optimize operations and satisfy customers all at the same time.
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Microsoft Growth Slows, Google Brings Meet to YouTube, More News
Microsoft's earnings found the company's meteoric growth of the last two years finally slowing down, your next team meeting may be on YouTube and more news.
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Reimagine Your Organizational Culture for Remote and Hybrid Teams
Like remote and hybrid work environments, the significance of organizational culture began long before the pandemic.
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Low Code Unleashed: 3 Winning Strategies to Make It Work For You
It's hard to separate the low-code hype from the reality. Here are three areas where you can make a low-code program work for your business needs.
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Why We Chose an Empowered Hybrid Work Model
Empowered hybrid goes all-in on two surprisingly complementary notions: full flexibility for people to work from home and rich opportunities to be together.
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Microsoft's Viva Engage Assures Us Yammer Is Still Here, Slack Announces Price Bump, More News
Yammer makes an appearance in Microsoft Viva's latest release, presenteeism emerges as digital workplace problem and more news.
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What's Driving Your Employees Away?
Companies across the nation are suffering from employee shortages. But what’s stopping these places from finding workers?
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What Purpose Does Your Intranet Serve?
How the intranet team and management perceives an intranet dictates how it is developed and the magnitude of its impact on an organization.
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Elon Musk Is in Better Shape Than You Think in the Twitter Saga
Elon Musk agreed to buy the social media service and now he wants to back out. Will the courts make him pay up?
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