Articles
Tag: web engagement (page 3)
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Is Your Customer Experience Ready for the Holidays? [Infographic]
The holidays are here. There are only 47 days until Christmas. And this year, the first full night of Hanukkah and Thanksgiving coincide for the first time since 1888. For the holiday shopper, time is of the essence.
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Social Media Briefs: Snapchat Wins, Facebook Loses, Instagram Gains
Snapchat is worth billions. Facebook loses teens. Instagram gains brands. Thinkr uses only #hashtags.
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Chief Customer Experience Officers Challenged by Security, Generation Gap
There’s no doubt that there are a plethora of resources available to help customer experience executives provide extraordinary opportunities and competitive advantage. But what challenges do they face? Consero investigated these issues in its Fall 2013 Customer Experience Data Survey. Consero surveyed Fortune 1000 chief customer experience executives about issues
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New Report Examines Global Trends in Customer Service
A new report from Zendesk takes a closer look at some of the many factors that contribute to overall customer satisfaction. What it found is that good customer service is universal. No matter what country you're in, when you shopping or how you engage with a company, there are a few universal factors that are bound to influence your experience. The Zendesk Benchmark report examined
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Social Media Briefs: The Value of Pinterest, About.me's Collections, LinkedIn Intros
One day you're worth $27 million, the next more than $3 billion. It's just another day, er, week in social media ... Twitter isn't the only company discovering its value.
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Free Wi-Fi Could Boost Retail Sales, Survey Shows
There's no doubt mobile in the marketplace influences the way consumers shop. Whether they are using their smartphone to compare prices or pulling out tablets to access coupons and retail discounts, consumers are increasingly incorporating mobile devices into their shopping experiences.
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Characteristics of Great Customer Representatives [Infographic]
Within any company there are specialized roles. Engineers and designers are needed to develop and design products. Information technologists implement and manage complex systems. And customer call agents are tasked with answering customer inquiries and solving customer problems.
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Empathetic Marketing Creates Emotional Customer Experiences
Do you really know how to satisfy your customers' emotional needs? Just as you seek to discover what your customers want, it's essential to also identify the deeper emotion-based needs of specific audiences. Addressing Customers' Emotional Needs Talk about emotional needs isn't new to the design community.
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3 Tools to Monetize Mobile Content
What is the secret of success in mobile advertising? The traditional answer is banner ads. But up to 50 percent of clicks on mobile banner ads are accidental -- and the average click-through rate of display ads is just a fraction of a percent (0.
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Are You Prepared For the Age of the Customer?
There's the industrial age, the information age and now the age of the customer.
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Social Media Briefs: Facebook Makes It Easier to Create Ads, Find Users
The US government is still shut down, but social media is wide open. This week, Facebook makes it easier to create and measure ads, while making it harder for users to stay hidden. Another week, another user interface update at Yahoo.
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Is Your Mobile Site More Responsive than the Fortune 100?
Struggling to keep up with the changing mobile landscape? Do you feel like if you just had the resources of say, a Fortune 100 company, you'd be more equipped to optimize your website for a mobile audience? Perhaps you should reconsider.
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Customer Service Week: 4 Ways to Get Closer to Your Customer
Happy Customer Service Week! The week recognizes the importance of customer service and honors the people who serve and support customers. The timing is perfect as it coincides with this month's focus on the next generation of customer call centers.
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Social Media Briefs: Facebook Offers Free WiFi, Instagram Gets Ads, Social Media Careers Soar
Social media can bring us so much. This week, it brings ads to Instagram, free WiFi to Facebook and Sticky Hashtags to Nestivity. Instagram Ad Nauseam? Only recently did we tell you that Instagram "could start selling ad space sometime next year." This week, however, in a blog post,
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