Articles
Tag: wcm-future
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Do You Believe in Digital Experience Magic? #cxmchat
No matter how many acronyms get thrown around, a few truths lie at the center of the digital experience: 1. it's complicated, 2. it's about to get more complicated and 3. if you're basing it on anything other than a customer-centric focus, it's back to the drawing board for you.
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CMSWire Tweet Jam: The Future of Digital Experience #CXMChat
Providing a great customer experience -- piece of cake, right? You may think so, as it's been the hot topic for years now, but the reality has been a little more elusive.
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Fortune Favors the Bold: Vendor Strategies in the IoT Age
One day in the not too distant future, people will look back and say, “Do you remember when things weren’t connected?” In much the same way that smartphones reshaped not only what we thought possible, but also what we took for granted, the Internet of Things (IoT) will dramatically change
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The Hyperconnected Future of Web Content Management
By the end of the decade, there will be 33 billion devices connected to the Internet, or roughly four connected devices for every living person.
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The Catch with Customer Experience? Making it Work
Business leaders, analysts and consultants are in consensus that customer experience is the core differentiator for just about every company, regardless of market or vertical. Customer experience drives sales, retention, profitability and even shareholder value.
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The IoT Will Drive the Future of Digital Experience
People often think of the Internet of Things as being about smart thermostats, milk-ordering fridges and cheap beacons. This practical view obscures both the promise and the threat of IoT. IoT is about adding sensors, logic and connectivity to anything imaginable.
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The Line Between Web CMS + Enterprise Social Networks Blur
While conducting research for my yearly enterprise social network update, a trend that had been simmering for a while bubbled to the top: Quite a few enterprise social networking vendors had or were planning to extend their software in ways that make them nearly indistinguishable from web content management solutions.
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