Articles
Tag: voice (page 6)
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How to Solve a CX Crisis in 5 Steps
You can do everything right and still get complaints. With this five-step strategy, you can tackle complaints with ease while improving customer satisfaction.
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Lights, Camera, Action: The Final Step in Your Customer Survey Program
The best customer experience advice that I have to give is to commit to surveying your customers as you would converse with a colleague.
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Are You Asking the Right Customer Experience Questions?
When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions.
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U.S. Government Looks to Improve Poor CX
Poor customer service is a staple of the federal government. Will a revamped CX strategy lead to better results?
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4 Ways to Drive Better Voice of the Customer Feedback
Companies are increasingly relying on VoC programs to deliver better service, improve marketing efforts, improve loyalty and provide faster customer resolution.
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AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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Fielding Your Customer Survey: Remember the 4 P's
The prep work is done and you are ready for the moment of truth: fielding your customer survey! But before you hit "send," run through these final checkpoints.
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With the Hybrid Workplace, a Small Change in the Right Direction Is Better Than No Change at All
A half measure may be an incomplete but positive step in the right direction, demonstrating a desire for progress and a willingness to meet employees halfway.
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Microsoft Looks to Drive More Benefits From Dynamics 365 Voice
As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice.
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What Lies Ahead for Voice of the Customer Initiatives
Four ways company executives expect VoC to continue to evolve in the next couple of years.
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A Look at the Way Organizations Are Using Voice of the Customer
VoC programs are evolving from basic survey and customer feedback programs to more comprehensive programs that companies are using in a variety of ways.
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Evaluating the Successes and Failures of Your CX Efforts
CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.
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CX Decoded Podcast: Award-Winning CX with Amy Shioji of Strategic Education
Amy Shioji, SVP of Strategic Education joins the CX Decoded crew to talk about how her approach to CX is helping today's students meet their goals.
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The Sonic Liberation: Implications of Audio for Digital Marketing
Until marketers understand what makes audio compelling and unique, they'll remain unclear on actions, strategies and resources to allocate.
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