Articles
If you’ve spent any time in the customer experience industry, you’ll know we have some CX “urban legends” in our midst.
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Using Qualtrics's DX Metrics tool, businesses can measure the financial effect of their customers' digital experiences.
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While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.
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HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
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Dixa acquired Miuros and Solvemate in a push to expand geographic reach and widen employee talent pool.
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Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.
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This article examines how forward-thinking brands plan to use DAOs as part of their Web3 and metaverse business strategies.
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Today's consumers want more out of their digital shopping. They want immersive commerce experiences that stand out from other brands and increase convenience.
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Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
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Journey mapping is all about determining what matters to the customer, and not so much what you think matters for your customer.
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We need to start thinking about the content strategy for when, where and how we want to use audio but also to build intelligent models for the future.
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In this episode of CX Decoded Katrina Taylor, a CX and UX design professional, shares her thoughts on connecting CX with employee experience.
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Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
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Think you have a successful CX strategy in place? Your customers might not agree. Learn exactly what the CX perception gap is and what causes it.
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