Articles
In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience.
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If your customer journey maps end at purchase or delivery, you might want to rethink your strategy. A successful approach requires a holistic view.
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Brands can no longer rely on surveys alone to understand customers. As the digital landscape changes, companies must adapt to preserve voice of the customer.
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If you want to deliver top-notch customer experiences, you need to go right to the source: your employees.
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How can brands have their cake (protecting consumer privacy) and eat it too (provide hyper-personalized experiences)?
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Qualtrics and SAP have partnered to help contact centers enhance customer experience.
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Instead of asking customers what’s important to them through various VoC touchpoints, actually live their experiences for a period of time.
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Customer surveys are great, but are you asking the right questions at the right time?
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Instreamatic has released Speaky, a voice-activated communication technology to help brands connect to customers.
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Experify raises $4M to expand its scalable word-of-mouth network that connects buyers with local product owners.
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B2B brands that aren't using influencer marketing are missing out. Discover the real benefits of influencer marketing and how you can tap into them today.
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You may have a big audience, but what are you doing with it? Learn from leading marketing execs exactly which customer engagement strategies you should use.
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A brand engagement strategy that focuses on people will spark positive experiences, encourage conversations and promote business growth.
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You might have a killer CX strategy, but will it affect all generations the same? Probably not. Learn how to branch the CX gap and speak to all age groups.
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