Articles
Tag: voice of the customer (page 5)
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5 Ways to Create the Ultimate Customer Advisory Board Meeting for 2022
Do you have the right components in place for a successful customer advisory board meeting in 2022?
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How to Solve a CX Crisis in 5 Steps
You can do everything right and still get complaints. With this five-step strategy, you can tackle complaints with ease while improving customer satisfaction.
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Are You Asking the Right Customer Experience Questions?
When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions.
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U.S. Government Looks to Improve Poor CX
Poor customer service is a staple of the federal government. Will a revamped CX strategy lead to better results?
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4 Ways to Drive Better Voice of the Customer Feedback
Companies are increasingly relying on VoC programs to deliver better service, improve marketing efforts, improve loyalty and provide faster customer resolution.
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AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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Microsoft Looks to Drive More Benefits From Dynamics 365 Voice
As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice.
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What Lies Ahead for Voice of the Customer Initiatives
Four ways company executives expect VoC to continue to evolve in the next couple of years.
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A Look at the Way Organizations Are Using Voice of the Customer
VoC programs are evolving from basic survey and customer feedback programs to more comprehensive programs that companies are using in a variety of ways.
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Evaluating the Successes and Failures of Your CX Efforts
CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.
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CX Decoded Podcast: Award-Winning CX with Amy Shioji of Strategic Education
Amy Shioji, SVP of Strategic Education joins the CX Decoded crew to talk about how her approach to CX is helping today's students meet their goals.
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4 Ways to Improve the Effectiveness of Your Voice of the Customer Initiatives
VoC is a way that brands are able to understand how their customers feel about the brand. Here are four tips to improve the effectiveness of your VoC program.
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How a CX Mindset Can Power Your Loyalty Marketing Program
Marketers still confuse customer experience efforts with traditional strategies like loyalty marketing programs. But there’s a fine line between the two.
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6 Takeaways from the CMSWire DX Summit Fall 2021 Conference
We dig into the key takeaways from the Fall 2021 series finale of the virtual CMSWire Digital Experience Summit.
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