Articles
Tag: voice of the customer (page 4)
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Voice of the Customer: What Is It and Why Does It Matter for CX?
Learn what it takes to create a successful Voice of the Customer program that can help you grow your audience, stand out from competitors and drive revenue.
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Good Customer Service: Why It's Important and How to Achieve It
Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company.
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CX Decoded Podcast: Laser-Focus on CX Metrics for Success
Charles Schwab's Sean Albertson discusses with CX Decoded the value of customer experience programs at his company.
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Informatica Launches Data Management Cloud for Retail, Tealium Updates CDP, More
Informatica, Tealium and UserTesting provide news updates in CMSWire's digital marketing and customer experience software news update.
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The Top 4 Urban Legends of Customer Experience
If you’ve spent any time in the customer experience industry, you’ll know we have some CX “urban legends” in our midst.
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Qualtrics Offers Sentiment Assessment With Digital Experience Metrics Tool
Using Qualtrics's DX Metrics tool, businesses can measure the financial effect of their customers' digital experiences.
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Outlook for the CX Profession
While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.
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HubSpot Relaunches Service Hub to Deliver Connected Customer Experiences
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
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Dixa Leverages $43M Double Acquisition of Miuros and Solvemate
Dixa acquired Miuros and Solvemate in a push to expand geographic reach and widen employee talent pool.
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Drift Launches Conversation Cloud at FLASH Miami
Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.
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How Will DAOs Change the Way Brands Do Business?
This article examines how forward-thinking brands plan to use DAOs as part of their Web3 and metaverse business strategies.
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Immersive Commerce Comes of Age in 2022
Today's consumers want more out of their digital shopping. They want immersive commerce experiences that stand out from other brands and increase convenience.
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Voice of the Customer Paradigm Shift: Transactional to Sentiment
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
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Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience
Journey mapping is all about determining what matters to the customer, and not so much what you think matters for your customer.
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