Articles
Tag: voice of the customer (page 2)
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How Can You Increase Your Share of a Customer’s Life?
What putting the customer at the core of your business really means — and how to make it real.
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Is Your Organization’s Digital Customer Experience Proactive or Reactive?
The digital experience is not keeping up with the needs of B2B buyers and customers. They want B2C-like experiences. Can you deliver?
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3 Ways Sentiment Analysis Can Improve the Customer Experience
Expectations are high when it comes to customer service and experience. That’s why brands are turning to automated sentiment analysis for help.
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Handling CX in an Economic Downturn
Expectations are high when it comes to customer service and support. That’s why brands are turning to automated sentiment analysis for help.
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Use These 3 Steps Toward Building a Better Customer Strategy
Loyal customers are easy to spot — just as easily as poor customer experience will lead to losing them.
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CX + EX: The Formula for a Customer-Obsessed Culture
Brands seeking to build a customer-obsessed culture need to focus on more than just customers. They also need to think about employees.
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Follow These 6 Tips to Boost Success of Your Customer Experience Program
For strong customer experience, you must constantly demonstrate value. But are you measuring, and responding, in the right ways?
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Cheap Beer and Recessions: How to Survive and Thrive With Exceptional Customer Experience
With recessions, brands will be challenged to compete against low-cost competitors and customer spending pullbacks.
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How to Make Your Social Outreach More Genuine and Organic
Brands that want to take a stand on social issues and connect with similar-minded customers must focus on one thing: authenticity.
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How Omnichannel Marketing Feeds Into Stronger Customer Experiences
Omnichannel marketing is the key to meeting customers where they’re at and ensuring cohesive experiences across channels and devices.
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Continuous Monitoring Strategy Makes VoC Returns Richer
With a continuous monitoring VoC program, businesses can react faster to changing sentiments, falling satisfaction scores and emerging topics.
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4 Companies Taking a Stand on Social Issues That Matter
Many brands today get involved in social causes. But is that something consumers want?
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Invoca Nets $83M Funding Round, InMoment Acquires ReviewTrackers, More CX News
Invoca expands total investments to $184M, Martello and Mitel extend partnership, Microsoft introduces Viva Sales and more news.
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Where CX Meets EX: Customer-Obsessed Culture
If you want to develop customer experiences that keep shoppers coming back again and again, you need to look to your employees.
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