Articles
Ease of delivery when it comes to voice content can be a double-edged sword offering benefits and creating problems.
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HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
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We need to start thinking about the content strategy for when, where and how we want to use audio but also to build intelligent models for the future.
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The best customer experience advice that I have to give is to commit to surveying your customers as you would converse with a colleague.
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The prep work is done and you are ready for the moment of truth: fielding your customer survey! But before you hit "send," run through these final checkpoints.
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At the end of the day, you want to be able to justify the statistical assumptions you have made. The best time to do so is before the first response comes in.
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Are you exploring all of the ways to apply customer satisfaction results to unlock business insights?
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Here are some tips you can apply to improve the digital customer experience for your target audience.
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To use your CX program as a customer engagement tool, each survey goal and each survey item should answer the question: What am I really asking?
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CX leaders are stewards of the customer voice throughout the organization: from ensuring it's accurately captured to representing it in company strategy.
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By using the IoT to give products a "voice," businesses can expedite the customer experience optimization circle.
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Customer experience professionals often see CX programs as an end in and of themselves, rather than the sum of many well-designed projects.
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The majority of companies are ineffective at working customer feedback into corporate decisions. Here's where they go wrong.
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Businesses that balance customer feedback and analytics alongside their product roadmap understand who they are — and who they want to be — as a company.
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