Articles
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
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Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
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After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.
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In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.
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People readily accept new technologies, imperfect as they may be, as long as the tech delivers some incremental value to them. So why the aversion to chatbots?
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Even prior to the COVID-19 outbreak, voice experiences were well on their way to becoming the next big customer engagement platform.
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Voice commerce hasn't exactly changed the face of ecommerce as we know it. What gives?
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If we only use voice interfaces for simple, single-use solutions, we run the risk of missing out on their benefits in the long term.
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As voice interfaces creep into every corner of our lives, are we looking at a future where keyboards become near-obsolete?
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Voice interfaces, artificial intelligence, a focus on protecting customer data, and open technology stacks will help change the digital experience this year.
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Alexa for Business brings the popular voice-enabled assistant into the workplace
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Voice is the next big interface. Now is the time to develop a voice strategy and dive into voice-enabled commerce.
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This is a true story. I was sitting in a pizza parlor waiting for my lunch when a man sits down on the other side of the restaurant. He pulls out his iPhone and starts talking into it.
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With millions of Echo and Echo Dot devices sold last holiday season, and a projected 10 million units in homes by the end of 2017, it’s clear that Amazon’s voice-activated personal assistant, Alexa, is rapidly gaining widespread consumer adoption.
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