Articles
Tag: voice interfaces
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HubSpot Relaunches Service Hub to Deliver Connected Customer Experiences
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
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NLP and Text Analytics Enhance VoC Programs, Boost CX Engagement
Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
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Uniphore Unveils $400 Million Series E Funding to Support Explosive Growth
After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.
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Reasons Why Ethical Conversational Design Is Vital for Enterprise AI
In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.
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Why Voicebots Continue to Disappoint Us
People readily accept new technologies, imperfect as they may be, as long as the tech delivers some incremental value to them. So why the aversion to chatbots?
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Conversational AI Is Accelerating in the New Normal
Even prior to the COVID-19 outbreak, voice experiences were well on their way to becoming the next big customer engagement platform.
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What Is Voice Commerce Missing?
Voice commerce hasn't exactly changed the face of ecommerce as we know it. What gives?
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Want to Use Chatbots and Smart Speakers in Your Workplace? Think Big
If we only use voice interfaces for simple, single-use solutions, we run the risk of missing out on their benefits in the long term.
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Want to Know the Future of Customer Experience? Ask a 2-Year-Old
As voice interfaces creep into every corner of our lives, are we looking at a future where keyboards become near-obsolete?
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Digital Experience in 2018: 5 Trends
Voice interfaces, artificial intelligence, a focus on protecting customer data, and open technology stacks will help change the digital experience this year.
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Amazon's Alexa for Business Takes on the Workplace
Alexa for Business brings the popular voice-enabled assistant into the workplace
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It's Time to Get Serious About Voice
Voice is the next big interface. Now is the time to develop a voice strategy and dive into voice-enabled commerce.
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Enough With the Voice Interfaces for Now
This is a true story. I was sitting in a pizza parlor waiting for my lunch when a man sits down on the other side of the restaurant. He pulls out his iPhone and starts talking into it.
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Are You Ready for Voice-Controlled Ecommerce?
With millions of Echo and Echo Dot devices sold last holiday season, and a projected 10 million units in homes by the end of 2017, it’s clear that Amazon’s voice-activated personal assistant, Alexa, is rapidly gaining widespread consumer adoption.
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