Articles
In this episode of CX Decoded Katrina Taylor, a CX and UX design professional, shares her thoughts on connecting CX with employee experience.
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Empathy and compassion are not one in the same entirely, and compassion can ultimately benefit the customer experience more than empathy can.
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Shopware raises $100 million in growth capital, AppDirect acquires Canadian cloud technology provider ITCloud.ca and more digital marketing and CX news.
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The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.
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What if we could prevent a customer from ending up in the failure pile?
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With the need for user experience designers increasing, UX designers need to ensure they've got the skills necessary to stand out, in a competitive marketplace.
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Design plays a dynamic role throughout the customer journey. By adapting your approach to design to different stages, you can enrich the customer experience.
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Are you about to launch your organization's new website? Well, here are 9 tips to consider before launching that will ensure a smooth mistake-free roll out.
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The best question a startup can ask itself is: Does this product solve real problems for real customers?
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Clean design typically means uncluttered, simple and more white space. But if you're removing elements that are useful for customers, you're doing it wrong.
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In the battle between fast and good, UX will choose good every time — and you should too.
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The more companies look for ways to be invisible, the more they’re standing out.
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We catch up with experts who discuss the principles of design thinking and how it can help improve customer experience outcomes.
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UX design is a critical part of any app or service. Here we look at what it is, the processes behind it, the tools used to deploy and some great examples.
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