Articles
Tag: ux design
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Heuristic Evaluation vs. Usability Testing: What’s the Difference and Which Should I Use?
Heuristic evaluation and usability testing are two of the most established methods to evaluate software for usability. When in doubt, one is the winner.
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Your CX Design Is Not Working. Are You Doing It Right?
What does it take to adopt a well-defined CX design structure? Listening to customers is a good start.
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How Does Adobe's $20B Acquisition of Figma Impact UX Designers?
What was that collective gasp in the creative community following Adobe’s announcement to purchase the design platform Figma for $20 billion?
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How UX Design Customer Metrics Can Improve Customer Experience
User experience (UX) can have a big impact on customer satisfaction. Learn which UX design customer metrics you should keep an eye on.
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Experience Designers: Are You Management Material?
Three criteria to assess before taking the plunge into a manager role.
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Getting the Right Mindset for Design Thinking: Embracing Chaos and Collaboration
The design thinking process should lead to a common, acceptable and human-centered solution that will actually benefit the most people possible.
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Understanding the Principles of Behavioral Design
Let's try to understand deeply this field called Behavioral Design or in other words — the architecture of choice.
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UX Is a Continuous Investment for Profitable Companies. Here’s Why
You may not need a business in the metaverse, or a TikTok presence, but how can you know where you really need to invest for your customers?
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To Deploy or Not Deploy, That Is the Software Development Question
Rolling out a product? The key is knowing what your customers actually need and not what the software development team thinks they need.
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Providing Experience in an Omnichannel World
The message to CX pros and UX designers is clear: put thought into the creation of connected experiences, gather feedback from users and iterate as needed.
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Most Prominent Psychological Principles That Govern Product Design
Some of the most prominent psychological principles that we come across daily, but hardly remain aware of the guiding force within them.
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6 Tactics to Make Design Thinking a Success
Design thinking is great in concept, but there must be some planning around the execution.
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How to Put Design Thinking Into Action
Design thinking leads to better customer experiences and in turn supports team collaboration. Give it a go.
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CX Decoded Podcast: Connecting Customer Experience With Employee Experience
In this episode of CX Decoded Katrina Taylor, a CX and UX design professional, shares her thoughts on connecting CX with employee experience.
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