Articles
Tag: user experience design
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Heuristic Evaluation vs. Usability Testing: What’s the Difference and Which Should I Use?
Heuristic evaluation and usability testing are two of the most established methods to evaluate software for usability. When in doubt, one is the winner.
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Experience Designers: Are You Management Material?
Three criteria to assess before taking the plunge into a manager role.
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CX vs. UX: What’s the Difference, and Why Does It Matter?
Is there a difference between CX and UX? Very much so, and understanding will only help improve the customer journey.
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UX Is a Continuous Investment for Profitable Companies. Here’s Why
You may not need a business in the metaverse, or a TikTok presence, but how can you know where you really need to invest for your customers?
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To Deploy or Not Deploy, That Is the Software Development Question
Rolling out a product? The key is knowing what your customers actually need and not what the software development team thinks they need.
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Providing Experience in an Omnichannel World
The message to CX pros and UX designers is clear: put thought into the creation of connected experiences, gather feedback from users and iterate as needed.
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Most Prominent Psychological Principles That Govern Product Design
Some of the most prominent psychological principles that we come across daily, but hardly remain aware of the guiding force within them.
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How to Put Design Thinking Into Action
Design thinking leads to better customer experiences and in turn supports team collaboration. Give it a go.
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Qualtrics Offers Sentiment Assessment With Digital Experience Metrics Tool
Using Qualtrics's DX Metrics tool, businesses can measure the financial effect of their customers' digital experiences.
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Zoom Introduces Category-Redefining Contact Center Solution
Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions.
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What Is a Microinteraction (And How Does it Impact UX)?
A microinteraction is when a user interacts with the UX for a single-use case. These can be made memorable with the right kind of design.
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A Look at What's Driving Enterprise Demand in the Headless CMS Market
We spoke to CMS vendors to explore the critical differentiating factors driving enterprise and customer demand for headless CMS platforms.
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Design Workshops Are Killing Your Design
Let’s address some common design workshop myths.
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Design Thinking Isn’t User Experience
Design thinking is everywhere, but definitions and interpretations vary.
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