Articles
Tag: trends
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Is the Future of Work Still Remote?
Recent data shows remote jobs are on the decline in North America. What does that mean for the future of work?
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CX Decoded Podcast: Marketing in a Web3 World
Travis Wright helps Dom and Rich spotlight the practical applications of blockchain and Web3 as well as what marketers need to understand.
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Understanding Web3's Supporting Blockchain Technology
Here we explain how blockchain supports Web3, along with what ledgers and decentralization mean to this new iteration of the web.
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What Web3 Can Bring to the Digital Workplace
With many tech companies already working on Web3 applications, it remains to be seen what its impact will be on the digital workplace.
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What's Top of Mind for Chief Marketing Officers in 2022?
Chief marketing officers share their 2022 priorities, including brand recognition, recruiting new talent and turning data into action.
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CMSWire's Top 10 Digital Workplace Articles of 2021
Here are the Top 10 digital workplace articles from CMSWire in 2021.
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Call Center Leadership: Looking to the New Year
Call center leaders caught up with CMSWire and shared their focus areas for improvement in agent experience and business outcomes.
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How AI-Based Marketing Can Improve Customer Retention
This article will look at the ways that AI-based marketing can improve the customer experience while increasing customer retention.
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Canadian Perspectives on Marketing, Privacy Laws and Where 2022 Will Take Us
What's going on with our northern marketing neighbors? Canadian marketing pundits give us the scoop what's on their marketing radar for 2022 .
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Holiday Crunch Time: 5 Tips for Better CX and Support
CX teams will be under pressure to deliver great CX this holiday in a challenging time. Here are some tips to help you get it done.
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Creating a More Progressive Digital Marketing Strategy
Marketing teams are under pressure to stand out from their peers at a time where the proliferation of consumer platforms is complicating outreach efforts.
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Call Center Technology Trends for 2022
Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues.
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Are Supply Chain Shortages Damaging Your Brand's Customer Experience?
Logistical interruptions are causing supply chain shortages across multiple industries. What can brands do to keep customers happy in these circumstances?
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Is Remote Working Really Impeding Collaboration and Communication?
New research from Microsoft seems to show that remote work is negatively impacting communications and collaboration in the enterprise. But is that the reality?
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