Articles
Google is attempting to sink information pirates by processing more than one million takedown requests every day. The number of Digital Millennium Copyright Act (DMCA), requests has rocketed since Google started making the information public and looks set to grow for the rest of the year.
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I t used to be that business on the Internet was a lot like Las Vegas. What happened there, stayed there. But over the past few years, the web has become a hub to online business, resulting in millions of online transactions, interactions and marketing campaigns.
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Legal requests to sites with user-generated content are booming, and those sites are in turn attempting to keep their members and the public informed about the requests. To facilitate its public disclosure, this week Twitter set up a new home, with new details, for its semi-annual transparency report.
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It’s not often the words transparency and citizen engagement are used in the same sentence, but they are essential elements if you really want to innovate and evolve your community into taking meaningful action. Which is why the folks at Granicus announced new features aimed at empowering its Citizen Participation
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What's working in social business in 2012? Technology sales, marketing campaigns and the speakers circuits are doing well. Implementation and organizational change are lagging far behind. Like the knowledge management and e-learning hype phases of the 90's and '00's respectively, social business is being led by software vendors.
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Want to make your customers more loyal? Provide a superior customer experience. According to research by Monetate, 73% of consumers would buy again from a retailer if they had a superior customer experience, while 89% would shun a business if they had a bad experience.
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Work for the government? If so, you have received a direct order from our commander-in-chief to get your records in order. Two weeks ago, President Obama gave federal agencies four months to come up with a plan to reform records management by moving to electronic records management systems.
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We’re live from Gilbane Boston 2011. Over the course of these two days, we’ll be examining the key elements of content, collaboration and customers so we can better understand how they all come together to enhance customer engagement across platforms, be it web, mobile or social.
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As we enter the fourth week in our Social Media Marketing 101 series, we’ve already outlined a lot of the basic details necessary for developing an effective social media marketing strategy.
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The Internet promises to provide us with different perspectives, points of view and opinions, but we continue to form connections with others whose views are similar to our own.
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Auto insurance? Check. Homeowner’s insurance? Check. Life insurance? Check. Twitter insurance? -- Say what? Insure Against Reckless Tweeting Leave it to insurance agents to add Tweeting to a long list of reckless behaviors plaguing society.
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What do two former presidential candidates have in common? They are behind The Commercial Privacy Bill of Rights Act of 2011, which "establishes a framework to protect the personal information of all Americans both online and offline." Senator John McCain (R-Ariz.) and Senator John Kerry (D-Mass.
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Interested in how information about your online behaviors is collected? Forget Do Not Track or the Privacy Bill of Rights. Instead, look no further than the Advertising Option Icon, which lets consumers make informed choices about online privacy.
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Think you know what websites have the best usability? A survey by the UK-based research firm Webcredible found that the top performing industry sectors were news and media websites, followed by travel and utility websites. The sites voted most unfavorably belonged to local authority and government sector websites.
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