Articles
Tag: training
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Top 5 Customer Experience Courses and Certifications
Reasonably priced and even free online CX courses and certifications could be a quick route to happier, more adept employees.
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Assessing Your Team's Digital Workplace Skills
There's a set of specific core skills that have become pivotal to success in the digital workplace. Here's what they are and how organizations can develop them.
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Do We Have a Global Digital Workplace Skills Crisis?
Salesforce’s Global Digital Skills Index takes an in-depth look at the findings based on what 23,000+ workers across 19 countries say about digital skills.
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Spekit Raises $45 Million to Boost Training for Remote Teams
Spekit, a company founded in 2018, has raised a Series B $45 million funding round to boost onboarding and training for remote teams.
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Career Karma Raises $40M, Expands to Higher Education, Enterprise
The education matchmaker will expand its approach to coding bootcamps to higher education institutions and employer training.
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CX Decoded Podcast: Are Customers Truly Connected to Your Brand?
In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics.
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The ROI of Investing in Customer Service Training
When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand.
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CX Decoded Podcast: Award-Winning CX with Amy Shioji of Strategic Education
Amy Shioji, SVP of Strategic Education joins the CX Decoded crew to talk about how her approach to CX is helping today's students meet their goals.
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4 Tips for Taming the Bias in Artificial Intelligence
Technology and marketing experts recommend the following four ways to eliminate or at least minimize bias in AI.
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Does Your Digital Workplace Design Help Employees Get Work Done?
By asking yourself a few key questions, you'll quickly see if your digital workplace is helping or hurting the chances of people accomplishing their work.
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The Future of Digital Adoption: 5 Keys to Unlocking Your Software’s Potential
Software is not about completing to-dos, but increasing everyone’s productivity to help move your whole business forward.
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Call Center Support Operations: Teams of Experts, Automation or Both?
Some companies enable callers to access a team of experts for support, while others have IVR trees before a caller can speak to a human being.
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Amazon to Offer New Initiatives to Incentivize Learning Cloud Tech Skills
AWS announced four new initiatives intended to broaden access to learning about new career possibilities.
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What Is a Learning Management System
Need to educate your employees, partners or customers? Learn what a learning management system is and what to look for when considering different platforms.
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