Articles
Tag: technical support
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Call Center Technology Trends for 2022
Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues.
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Expert.ai Adds New Features to Its Natural Language API
The natural language (NL) API developed by Expert.ai shared new features for its analysis capabilities.
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4 Reasons Why the Call Center Should Be Omnichannel
This article will look at the characteristics of a call center that is omnichannel, and will discuss why that should always be the case.
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Is 2021 the Year AI Dominates the Call Center?
AI and machine learning are coming of age, and 2021 is set to become the year that they elevate the customer call center game.
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Enterprises Can Use iPads for Remote IT Support
If your IT department needs justification for deploying iPads in the enterprise, here it is in the form of Bomgar's remote control support app. What's Your Excuse? Recently we've seen plenty of reasons for iPads to kick their way into enterprise 2.0 environments. From Web analytics to business intelligence, apps
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