Articles
Tag: sponcon (page 3)
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Why Customer Service Is the New Marketing
Sprinklr’s Arun Pattabhiraman explains how brands can close the gap between these two functions.
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Search Query: What’s Contributing to the Great Resignation?
How not having the right tools — search in particular — frustrates workers and drives attrition.
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How to Prepare Your Digital Storytelling Strategy for the Future
A recent webinar talked about how companies can prepare for the future and make their storytelling more effective.
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How to Prepare Your Call Center for a Recession
By exploring how past recessions have impacted the retail industry and call centers, customer experience and marketing teams can prepare for the next one.
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5 Questions to Ask When Considering a Content Services Partnership
Many organizations use partnerships with leading content services providers to keep their customers happy and maintain market share.
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Why People Are Reluctant About Chatbots and What You Can Do About It
By understanding customers’ concerns about bad chatbot experiences, organizations can realize the full potential of the technology.
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Powering Real-Time Customer Experience Through AI, Analytics and Good Data
Sprinklr’s Paul Herman discusses how data and technology work toward a unified approach to customer experience management (CXM).
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Data Integration Is a Crucial Part of Your Digital Transformation
Data integration is a current challenge, a key part of the digital transformation strategy and a top factor to consider when evaluating a new platform.
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Right-Sizing Your DXP: 4 Capabilities to Evaluate
Evaluating DXPs across a framework of four overarching capabilities can help you select a solution that’s "right-sized" for your organization.
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Inside the Digital Transformation of the Banking and Finance Industries
New survey data uncovered fascinating differences in transformation between companies overall and companies in the banking and insurance industries.
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Quality Matters: How to Continuously Test Your Chatbot
A recent webinar explored the value of automated chatbot testing.
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Engaging Employees in the Modern Workplace
A recent webinar explored how the employee experience has changed with the evolution of the internet and what leaders can rely on in this new reality.
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Improve CX With These 5 Tips That Ease Agent Workloads
Technology can mitigate customer service workloads and the customer experience issues they cause.
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Taxonomies for Mobile Marketing: Best Practices
Identifying what processes are working and what isn’t in this brave new world of digital marketing starts with a solid taxonomy specific to mobile devices.
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