Articles
Tag: sponcon (page 2)
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The Holiday Season Playbook for Delivering Efficient & Effective Customer Service
Here's tips your organization can implement to aid agents in working more efficiently this holiday season.
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How Northwestern Mutual Powered Its Most Successful Social Campaign Ever
A case study on how Northwestern Mutual used Sprinklr's platform to great success.
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The Imperative of Agent Support: How Brands Can Take Action
Webex’s Lorissa Horton shares her insights on improving customer experience by offering agents more support and resources.
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Getting Started With Customer Journey Management
Proper customer journey management is how you deliver personalized experiences at scale.
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Choose the Right CX Technology; Earn Customer Loyalty
Choosing the right CX platform and delivering personalized messages has an impressive impact on customer loyalty.
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Transform Customer Data Into Predictive Insights With an AI CDP
You don’t need an army of data scientists to generate predictive models from your data to translate this intelligence into business value.
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Where IT Teams and Business Users Differ On Enterprise Search
When it comes to enterprise search, IT and business teams perceive very different use cases.
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How to Perfect Your Company’s Conversational AI
Christoph Börner at Cyara, spoke with CMSWire about the perks of chatbot testing and customers’ pet peeves with conversational AI.
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How to Assess Your Organization's Customer Data Maturity
Successful personalization at scale requires intentional planning around customer data management.
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How Metadata Allows Organizations to Quickly Pivot Their Digital Campaigns
When the unforeseen occurs, digital ad metadata tagging allows companies to pivot quickly and efficiently.
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Tell Your Brand Story: The Do's and Don’ts of Crafting an Engaging Story
Behind every successful brand is a successful brand story. Creating that story, however, isn’t as simple as it sounds.
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Are You Looking for a New DXP? Here’s What You Should Look for
Recent HCL and CMSWire research explored best practices when choosing and implementing a new DXP.
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For Incredible Results: Surprise and Delight Your Most Devoted Customers
How to jump-start your CX strategy by personalizing interactions to delight and wow your customers.
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Headless CMS as a Capability Not a Strategy
Arc XP’s Matt Monahan explains what goes into success with a headless CMS.
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