Articles
Tag: sponcon
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How a Great CDP Leads to Meaningful Change
As marketing teams become more mature in their use of CDPs, they can expect even more capabilities than previously expected. Here’s how.
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Making the Business Case for Customer Journey Orchestration Platforms
Here’s how to effectively improve your customer experience through customer journey orchestration, without completely replacing your existing tech.
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Driving Mobility: SMBs Wield UCaaS to Outmaneuver Competitors
Don’t skimp on communications — let Unified Communications as a Service keep your business connected, no matter where your workers are.
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Fighting for Relevance: Why CX Needs to Stay Ahead or Risk Falling Behind
Sprinklr CEO and Founder Ragy Thomas explains how contact centers can shift from being cost centers to revenue drivers.
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AI Marketing: The New Way to Increase Efficiency and Boost Results
Explore how you can leverage generative AI for your marketing, customer experience and social media strategies.
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The Magic of Virtual Assistants and Their Impact on Customer Service
Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers.
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How Much Does a Virtual Phone System Cost?
There’s plenty to consider when shopping for a new phone system for your business. Here are several reasons why a VoiP system may be right for you.
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Market Leaders Know Employee Experience Drives Great Customer Experience
Building a positive employee experience within your organization can improve customer satisfaction and business results.
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How a Unified Customer Engagement Platform Delivers on Quality Innovation and Value
Build unforgettable experiences for consumers no matter what channel, time, or type of interaction.
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3 Ways Companies Can Follow Digital Trends
Keeping open lines of communication and taking feedback to heart makes it easier to determine which trends to pursue, and which to ignore.
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Refocusing on What Matters Most, Keeping Customers Happy in 2023
Strategies for making CX your competitive advantage in 2023
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Make the Most out of Your Data Set: How to Improve Efficiency and Reduce Data Waste
Here’s how organizations can rethink their data strategy to reduce inaccurate insights, better use their budget and improve their impact on customers.
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What to Expect From the Future of Virtual Agents
New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like.
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Don’t Go Too Mad for Madtech! How to Use Martech and Adtech Strategically
Here’s what companies can do to avoid going mad over their Martech stack.
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