Articles
Tag: social network
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Understanding the Connection Between Social Media and Great Customer Experience
This article will look at the importance of a brand’s social media presence for customer experience.
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Why You Need to Protect Enterprise Social Networks From Attack
Collaboration platforms are enabling organizations to work remotely. But they also offer attackers new ways into the enterprise network. Here's what to do.
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Is Twitter's New Paid Subscription Really All That Super?
Twitter announced a new paid feature called Super Follow. While it has the potential to be a useful marketing tool, it's unclear whether it will work or not.
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What We Can Learn From Nearly 9,000 Yammer Communities
A recent study of Yammer communities dispelled several previously held theories of how employees responded to the pandemic and working from home.
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Slack Buys Atlassian’s HipChat and Stride, SharePoint 2019 Enters Preview, More News
Digital workplace news, featuring Slack's acquisition (and sunsetting) of HipChat and Stride, Microsoft's release of SharePoint 2019 in Preview, and more.
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Why Intranets Are Still Key Digital Workplace Networks
While there are no shortage of communication and collaboration tools in today's workplace, the Intranet still has it's place in keeping workers empowered.
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10 Tips for Protecting Data in the Workplace
Experts offer their tips and strategies for creating a workplace culture that incorporates security and data protection.
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Sprinklr Fills Out Its Customer Experience Cloud With Latest Upgrade
New York City-based Sprinklr has announced a major upgrade to its Experience Cloud (EC). The upgrade, which consists of the general availability of eight new integrated products, completes the platform's transformation from social platform to customer experience platform.
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Slack Shared Channels: You Can't Spell Email Killer Without Interoperability
Earlier this week, Slack announced the release of Shared Channels. Shared Channels, according to a blog announcing the release, is a space in Slack where you can work with teams inside and outside the organization.
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Why Email Remains the King of Communication
As much as the naysayers will hate to hear it, for communication and collaboration, email still reigns supreme. When I look back at my articles, reports and blogs from the past seven years, I can see how my thinking about email has evolved.
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Searching Enterprise Social Networks: Hard and Getting Harder
Search engines work well with sentences. They take them to pieces to build an index that gives users a reasonable chance of finding relevant information. Unfortunately people use language in a very different way, and this presents a substantial challenge to effective search.
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How You Can Benefit From Enterprise Social Middleware
I’ve been around long enough to recall a time when middleware was virtually non-existent. Proprietary mainframe systems did not use middleware because everything was exclusively owned.
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The Enterprise Social Network Graph Battle: Who Is Poised to Win?
Graphs have been around forever, but the internet has given them new life. It's refocused our attention on the use of graph concepts for information search as an option to traditional hierarchical taxonomic search. Facebook popularized the concept of search via a "social graph" underpinning social networks of friends.
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2016 Contributors of the Year: Laurence Lock Lee
Laurence Lock Lee has been working inside large, complex organizations for most of his career, consulting businesses on questions of knowledge management and more.
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