Articles
Tag: six sigma
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Adopting Lean Six Sigma for Customer Experience
Customer experience professionals can adapt Lean Six Sigma principles to improve CX programs. Here's how.
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Sendbird Updates Messaging, HCL Commerce Unveils Fall Release & More News
In our final DX Newsbyte of 2020, Sendgrid updates its messaging. HCL Commerce unveils their Fall release, Databox Integrates with HubSpot Services & more news.
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What Does Good Enough Look Like in a Pandemic?
Over the course of 2020, the definition of good enough became a moving target.
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What Is Six Sigma and How Can it Help Marketers?
We explore the principles of Lean Six Sigma and how it can help marketers.
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Six Sigma Letting You Down? Rediscover Concurrent Engineering
If all (or even most) systems projects went well, we wouldn't need to talk about this subject …. But they don’t, and those failures compromise the progress and integrity of the information world.
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The Best Way to Improve Business Performance
“Who’s the best pilot I ever saw? Well, uh, you're lookin' at 'im” --Gordo Cooper, Astronaut, The Right Stuff “What’s the best process improvement approach you’ve ever seen?” I have answered that question differently over the span of my career and suspect you may have as well.
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How to Get to Enterprise: Engaging the User in Defining Organizational Needs
Last month, Kimberly Samuelson discussed the real definition of enterprise in “Putting the ‘E’ in Enterprise Content Management: What Does ‘Enterprise’ Really Mean?” Her conclusion: “Until ECM is deployed as a foundational component of an organization’s enterprise architecture, it isn’t truly enterprise.
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