Articles
Tag: shopping
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4 Strategic Approaches to Customer Journey Mapping
There’s no one single way to create a customer journey map. See how brands are approaching journey mapping today in strategic, emotional and goal-driven ways.
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One Size Does Not Fit All With AI and Customer Service
Would an AI customer service system catch the same mistake a human agent did?
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Newegg Embraces Dogecoin Cryptocurrency for Customer Payments
Newegg has been quick to embrace cryptocurrency in the past. On 4/20 it embraced Dogecoin as an official payment method.
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Avoiding the High Costs of Shopping Cart Abandonment
Shopping cart abandonment costs brands billions of dollars each year, and yet much of it can be avoided through better customer-centric ecommerce practices.
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The Essence of Personalization: Read and Respond to Customer Signals
Is your company fluent in your customers' online body language? It's time to learn to read the signals.
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Understanding and Adjusting to COVID-19's Impact on Ecommerce
The outlook for ecommerce is currently up in the air, industry leaders share what they’re seeing in online retail and tips for surviving the uncertainty.
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How to Use Sensory Marketing Online
Sensory marketing is a powerful tactic that targets at least one of the five senses in order to create a meaningful response.
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Preparing for a Holiday Shopping Season Like No Other
We’re headed toward a holiday shopping season unlike any we’ve experienced, and we need to start thinking now about making adjustments.
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Why Brick-and-Mortar Stores Will Remain Even If Microsoft Doesn't Get It
Microsoft is about to close the majority of its retail outlets. But don't wave goodbye to in-store shopping just yet. Here’s why.
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Google Ups Its Ecommerce Presence With Shopping Actions
Google Shopping Actions aims to give Amazon some competition — while it shows promise, it still has a ways to go.
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6 eCommerce WordPress Themes You Should Know About
Looking to kick start your eCommerce venture with WordPress? We've compiled six WordPress eCommerce Themes to help you make the best start possible.
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8 Tips for Blending Physical and Digital Customer Experiences
Customers expect consistency when they interact with your brand, whether in store or online. Here experts share tips for blending these two successfully.
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Tips For Getting Started With VR & AR Marketing
Here's why marketers need to start experimenting with virtual and augmented reality now.
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What Retailers Need to Know Now About the 2016 Holiday Shopping Season
Digital, mobile and social are the pillars of retail’s future. According to Rick Kenney, Salesforce Commerce Cloud’s Head of Consumer Insights, this past holiday shopping season demonstrated the very foundation of retail has shifted — and the traditional top shopping days have realigned in sync with new consumer behaviors.
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