Articles
Tag: sharon florentine
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Fuel Your VoC Program With These 8 Tips
As long as you’re soliciting customer feedback and then acting accordingly, your efforts will be rewarded.
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Roger Noia: Make Work Better Through Digital Workplace Experiences
Roger Noia of SAP discusses obstacles organizations face in implementing a truly digital workplace, the role of automation and the impact of culture on DWX.
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Kevin Nanney: Taking Action Propels Digital Workplace Transformation
Kevin Nanney of ServiceNow discusses preparing organizations for a digital workplace, the role of culture and how to measure success.
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Yaron Morgenstern: Digital Customer Experience Is all About the People
Glassbox CEO Yaron Morgenstern has always focused on the digital world, but it’s the humans on the other side of the screen that are most important to him.
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Brian Chaput: Exceptional Digital Experience Is a Balance of Form and Function
Two core tenets have remained constant throughout Brian Chaput of HCL Digital Experience's career: customer support and the value of small wins.
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Gregg Shupe: 'You Cannot Wait to Grab Hold of a Competitive Advantage'
Gregg Shupe of Progress discusses why now more than ever is the time for businesses to invest in DX and more in our latest DX Leaders interview.
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Shawn Weems: Creating Digital Experiences for the Hospitality Industry
Shawn Weems of Hyatt discusses personalizing digital strategies, rethinking priorities in the hotel industry in the wake of the pandemic and more.
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![Yaron Morgenstern, DX Leaders profile: "“Finding out what [customers’] major roadblocks are will help with getting everyone aligned around the most important things to fix and what the root causes are, and that is truly the key to driving CX.”](/-/media/d63f716b38d34e29bb768f8a7b45f86c.ashx?mw=155&mh=117)
