Articles
Tag: service design
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No Service Design, No Customer Experience
In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience.
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The Invisible Components of Digital Workplace Success
Leaders who have successfully implemented digital workplace initiatives all point to the non-technology elements as the critical success factors.
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Salesforce Wants Marketing, Sales and Services Leaders Living in a Slack-First World
Salesforce has made the first product announcements that incorporate capabilities from its $27 billion Slack acquisition.
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The Next Step for Enterprise UX: Cross-Application Usability
We've come a long way when it comes to enterprise user experience — but not far enough.
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Have Microservices Rendered SOA Obsolete?
Service-oriented architecture (SOA) was once a topic hot enough to fill its own magazine. In fact, SOA was the first software development methodology to ever successfully pierce the realm of business management. It was an endeavor that had to be undertaken not only with rigor but also with rigidity.
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An Experience Design Primer - Service Design, UX, CX, DevOps
A small eruption emerged on Twitter in response to my article that covered the Adaptive Path acquisition. At the root of it was a conversation about the differences and overlaps between user experience (UX) and service design.
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Adaptive Path's Sale Signals Change for UX
An era has passed. Many in the user experience (UX) and web development worlds were shocked to hear last week that a small company in San Francisco called Adaptive Path had been acquired by, of all companies, Capital One.
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