Articles
Tag: save2201
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How to Move Beyond Surveys for a Holistic CX Strategy
Three steps you can follow to move beyond surveys and connect departments for a more holistic view of your CX.
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How to Implement a CX Framework That Drives ROI and Executive Buy-in
Learn how to successfully implement a new CX framework to consolidate and analyze experience management data and drive smarter business decisions.
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Why the Contact Center Is Essential to the Customer Experience
Supporting your agents with the right technology allows them to access valuable customer information and do their job more confidently.
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Report: Breaking Down the ROI of Verint’s AI-Powered Solutions
New research from Verint explores how AI-powered solutions improve customer relationships and more.
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Changing Consumer Preferences for Conversational AI Interfaces
In a new report, Verint details how consumer preferences for conversational AI interfaces are changing.
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In the Race to Personalize Engagement, Have We Forgotten Customer Relationships?
The brands with the best customer experience understand that they should use AI to empower the workforce to deliver superior customer engagements.
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