Articles
Here are three ways in which automation can help organizations use technology to help cut costs while still improving customer satisfaction.
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Automation is a top priority for the C-suite, and CIOs are taking the lead. Here are the three biggest automation trends that can transform your call center.
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UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience.
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Brad Beumer, CX & contact center automation lead for UiPath, talks about strategies that bring AI and Robotic Process Automation (RPA) into the contact center.
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By knowing you want to improve, and working with a partner to implement a solution that supports your agents, you can make end-to-end automation a reality.
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Introducing robotic process automation solutions to the contact center can help compress wait times, reduce backlogs and free agents to do their best work.
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