Articles
Tag: saui2201
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How to Control Customer Service Inflation With Automation
Here are three ways in which automation can help organizations use technology to help cut costs while still improving customer satisfaction.
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3 Major Automation Trends for Call Centers
Automation is a top priority for the C-suite, and CIOs are taking the lead. Here are the three biggest automation trends that can transform your call center.
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4 Ways Robots and AI Power Your Intelligent Virtual Agents
UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience.
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RPA and AI: New Helping Hands for Your Contact Center Agents
Brad Beumer, CX & contact center automation lead for UiPath, talks about strategies that bring AI and Robotic Process Automation (RPA) into the contact center.
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How Contact Center Automation Boosts More Than Just Cost Saving Metrics
By knowing you want to improve, and working with a partner to implement a solution that supports your agents, you can make end-to-end automation a reality.
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Making the Business Case for Introducing Automation to the Contact Center
Introducing robotic process automation solutions to the contact center can help compress wait times, reduce backlogs and free agents to do their best work.
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