Articles
How contact centers are using Real-Time Interaction Guidance for improved customer experiences, customer satisfaction and employee satisfaction.
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Understanding the hidden costs of data silos and the value of omnichannel CX.
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There’s value in improving behaviors to increase customer satisfaction.
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Call center leaders are constantly looking for ways to improve customer service and productivity while keeping costs down but finding the path is no easy task.
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Rising concerns over data privacy and security is making consumers wary of companies that collect data that helps companies provide personalized experiences.
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Call centers face an big challenges improving key call center metrics and there’s no shortage of vendors or tools each promising better outcomes than the next.
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In the experience economy, companies that can make memorable connections with their customers are coming out ahead.
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