Articles
A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal.
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A good rule of thumb is if you’re doing something the same way you did it in 1985, it might be time for a change.
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Have our expectations overshot the reality of RPA in practice?
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Giving customers direct access to IPA tools allows them to receive consistent solutions to their problems, faster and more efficiently than before.
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Automation offers opportunities to increase efficiency and morale, and allows workers to get back to the more interesting parts of their jobs.
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Despite the promise that technology helps improve productivity in the workplace, in practice it generally doesn't work that way.
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As digital transformation continues to set the stage for the future, it’s important to remember that you need to be concerned with more than technology.
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Using conversational AI is a smart way to reduce operational costs while having the ability to scale quickly during peak periods.
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Automation tech has the potential to absorb the time-consuming tasks that slow school administrative staff down.
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Robotic process automation (RPA) bots can help support human agents as well as virtual agents.
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The advantages of RPA are clear. Unfortunately, for too many companies, they also seem unattainable.
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Robotic process automation can offer clear solutions to longstanding business problems, but it’s not a silver bullet.
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The pace of technology change accelerated in 2018, with certain larger trends sure to trickle down into our day to day life.
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A look at the most significant trends that impacted workplaces in 2018.
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