Articles
Tag: retention
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5 Ways to Strengthen and Recession-Proof Your CX Strategy
Consumers want brands to be responsive and sensitive to their changing priorities during the economic downturn.
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Is Your CRM Keeping Up With Your Customer Service Efforts?
What's the latest on benefits of CRM software? Vendors get their say.
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Create a Positive Emotional Connection for a Better Customer Experience
Storytelling, nostalgia and personal touches can help drive positive emotional connections with customers.
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Future of Data Collection: From Coercive to Consensual to Collaborative
How customer data collection strategies are evolving in a CX-first era.
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4 Strategies to Boost Customer Engagement
While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there.
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What Is Customer Satisfaction Score (CSAT)?
Discover how to harness the power of customer feedback from simple KPI metrics like the customer satisfaction score (CSAT).
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If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart.
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Best Practices for a Productive Influencer/Brand Relationship
Influencers can enhance your branding efforts, but they can also cause damage if they go off the rails and don't adhere to contractual agreements.
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A Decade of Dramatic Change in Digital Customer Experience
The greatest changes in customer experience over the past decade have been in the ways customers interact with brands.
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How to Optimize Customer Acquisition and Retention
If there were ever time to provide a balancing act between customer acquisition and retention, it's now.
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4 Ways to Boost Hyper-Personalization for Financial Services
Some financial services firms are behind on shifting to the new digital landscape. Here’s why and how they should accelerate their evolution.
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Is Marketing Missing the Customer Experience Revenue Opportunity?
Marketing's certainly no black-and-white discipline today. That said, should marketing bother itself with customer retention?
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Can Low-Code, No-Code Tech Help Marketers With Emotion-Led CX Design?
Exploring the gap between emotions customers feel and the experiences brands are designing.
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In Economic Downturn, Adopt Durable Growth for Better Customer Experience
The priorities that customer success teams live and breathe every day are changing because of the economy. Are you ready to adapt and invest in customers?
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