Articles
Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there's a better way.
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Enterprise search is often viewed as a set-it-and-forget-it project, a sure-fire path to failure. Success depends in part on regular communications with users.
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Requirements gathering, the act of trying to understand a problem by talking to a selection of actual and potential users, is common place in nearly all good IT projects. Traditional waterfall projects require that a problem is fully understood, and documented, before beginning to build the solution.
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