Articles
Tag: portals
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It’s High Time Knowledge Management Went Omnichannel
The knowledge management infrastructure used by businesses needs to be omnichannel, but far too often, it still isn’t.
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Align Self-Service Customer Support With Every Stage of the Customer Journey
A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap.
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Give Your Self-Service Portal a Strong Content Management Backbone
Self-service, much like collaboration and other centers of activity, depends on well-managed and accessible information.
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5 Ways to Improve Customer Experiences for Consumers of All Ages
Millennial has become less a generation and more a mindset, meaning marketers need to change how they reach today’s hyper-connected digital consumers.
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Does Your Company Really Need an Intranet?
If companies don’t invest in a team to ensure that new and useful information is available, the intranet will die a slow death.
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Why Your Approach to Chatbot and IVR Projects Is All Wrong
Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater.
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How to Set Up and Maintain Intranet Success, Long After the Honeymoon Is Over
How to set yourself up for intranet success, and maintain it.
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What Sets Effective Intranets Apart?
Unfortunately, bad intranets still are commonplace. So what sets effective ones apart? People and change management.
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What it Takes to Be a Modern Intranet Manager
What it takes to be a successful intranet manager in this changing internal digital landscape.
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6 Ways to Measure Your Intranet's Effectiveness
A great deal of effort goes into building intranets, but do you know if it is actually effective? Here's how to measure and improve intranet success.
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Hub Sites Raise SharePoint's Intranet Potential
SharePoint hub sites are scheduled to be released any day now. Here's a look at how they may or may not replace third party intranet solutions.
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Fouad ElNaggar: 'The Modern Portal Is Inevitable'
Sapho CEO Fouad EINagger in conversation on the modern digital workplace in the latest of our Digital Workplace Leaders series
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Ready-Made SharePoint Intranets in 2018
Three big trends characterize the ready made SharePoint intranet market in 2018: intranets scale, partnerships and consolidation and chatbots
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How Your Intranet Can Support Continuous Learning
Today's workers need to engage in continuous learning, and a corporate intranet is a good location for training resources that employees can access as needed.
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