Articles
Tag: podcast (page 2)
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CX Decoded Podcast: Marketing and Customer Experience in the Metaverse
CX Decoded caught up with Dirk Lueth to discuss marketing and CX opportunities in the metaverse.
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CX Decoded Podcast: Marketing in a Web3 World
Travis Wright helps Dom and Rich spotlight the practical applications of blockchain and Web3 as well as what marketers need to understand.
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CX Decoded Podcast: Building a Customer-Centric Approach in B2B
Debbie Qaqish catches up with CX Decoded to discuss B2B marketing best practices and trends.
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CX Decoded Podcast: Laser-Focus on CX Metrics for Success
Charles Schwab's Sean Albertson discusses with CX Decoded the value of customer experience programs at his company.
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CX Decoded Podcast: Amex CX Teams Take Customer Listening to the Next Level
CMSWire's CX Decoded catches up with Luis Angel-Lalanne with American Express, to discuss moving beyond transactional customer listening strategies.
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Voice of the Customer Paradigm Shift: Transactional to Sentiment
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
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CX Decoded Podcast: Connecting Customer Experience With Employee Experience
In this episode of CX Decoded Katrina Taylor, a CX and UX design professional, shares her thoughts on connecting CX with employee experience.
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CX Decoded Podcast: Customer Data Platform Tech Realities With Tony Byrne
CX Decoded caught up with Tony Byrne of Real Story Group to discuss the evolution of Customer Data Platforms and how marketers are using the software.
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CX Decoded Podcast: Scott Brinker on Rise of Low- and No-Code in Marketing Tech
CX Decoded Podcast caught up with Scott Brinker, creator of the Martech Supergraphic, to discuss the emergence of no- and low-code in marketing technology.
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CX Decoded Podcast: Why Customer Journey Mapping Is a Verb, Not a Noun
CX Decoded Podcast caught up with customer experience expert Jeannie Walters to discuss the importance and challenges of journey mapping.
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CX Decoded Podcast: Are Customers Truly Connected to Your Brand?
In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics.
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CX Decoded Podcast: Award-Winning CX with Amy Shioji of Strategic Education
Amy Shioji, SVP of Strategic Education joins the CX Decoded crew to talk about how her approach to CX is helping today's students meet their goals.
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CX Decoded Podcast: Holly O'Neill of Bank of America on the Great Pillars of CX
The latest CX Decoded Podcast features Bank of America customer experience professional Holly O'Neill discussing great pillars of CX.
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CX Decoded Podcast: Holly O'Neill of Bank of America on the Great Pillars of CX
The latest CX Decoded Podcast features Bank of America customer experience professional Holly O'Neill discussing great pillars of CX.
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