Articles
Data is the new currency in the age of digitization, and data sharing only enhances customer experience.
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A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
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Soon, first-party data will reign supreme. Learn how you can source first-party data and leverage it in your personalization efforts.
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Movable Ink is the newest firm to enter this list of 25 after receiving $55 million in Series D funding.
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Support teams can use intelligent routing and AI-powered self-service automation to increase customer satisfaction.
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You might have a killer CX strategy, but will it affect all generations the same? Probably not. Learn how to branch the CX gap and speak to all age groups.
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Will the metaverse become the future of ecommerce experiences? CX leaders share their thoughts on how the metaverse will alter customer experience.
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Fulcrum adds AI to workflows with its CDP, ON24 offers live engagement experience with Forums, Neustar announces identity resolution capabilities, more CX news.
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The CX landscape is bound to change as the metaverse and Web3 converge, bringing about digital-only worlds. Here are four CX shifts marketers can anticipate.
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Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
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Optimove expands offerings with Kumulos acquisition, Reputation announces Competitive Intelligence tool for deeper analytics insights and more CX news.
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Simon Data and Snowflake partner up to offer an all-in-one data insights platform. Enterprise brands, like JetBlue and Vimeo, have already taken notice.
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Today's consumers are wearier of data collection than ever. Can brands continue to offer personalization without invading privacy?
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HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
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