Articles
Tag: personalization (page 3)
-
Growing Data Privacy Concerns in the Age of Digital Transformation
Data is the new currency in the age of digitization, and data sharing only enhances customer experience.
Continue reading...
-
Do Your Customers Trust You on AI, Data Collection and Customer Experience?
A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
Continue reading...
-
The Future of Personalization and 1st Party Data
Soon, first-party data will reign supreme. Learn how you can source first-party data and leverage it in your personalization efforts.
Continue reading...
-
Movable Ink Secures $55M at $1.3B Pre-Money Valuation After Record Growth
Movable Ink is the newest firm to enter this list of 25 after receiving $55 million in Series D funding.
Continue reading...
-
Qualtrics Social Connect Helps Companies Craft Faster (and Smarter) Responses
Support teams can use intelligent routing and AI-powered self-service automation to increase customer satisfaction.
Continue reading...
-
How to Optimize CX Strategies for Different Generations
You might have a killer CX strategy, but will it affect all generations the same? Probably not. Learn how to branch the CX gap and speak to all age groups.
Continue reading...
-
How Retail Businesses Should Prepare for the Metaverse
Will the metaverse become the future of ecommerce experiences? CX leaders share their thoughts on how the metaverse will alter customer experience.
Continue reading...
-
Fulcrum Launches Customer Data Platform, ON24 Introduces ON24 Forums, More News
Fulcrum adds AI to workflows with its CDP, ON24 offers live engagement experience with Forums, Neustar announces identity resolution capabilities, more CX news.
Continue reading...
-
Metaverse, Web3 to Converge: 4 CX Changes Marketers Can Expect
The CX landscape is bound to change as the metaverse and Web3 converge, bringing about digital-only worlds. Here are four CX shifts marketers can anticipate.
Continue reading...
-
AI in Marketing: Top 5 Mistakes Marketers Make
Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
Continue reading...
-
Optimove Acquires Kumulos, Blink CX Joins Alida Partner Network, More News
Optimove expands offerings with Kumulos acquisition, Reputation announces Competitive Intelligence tool for deeper analytics insights and more CX news.
Continue reading...
-
Simon Data and Snowflake Join Forces to Make Customer Data Marketable
Simon Data and Snowflake partner up to offer an all-in-one data insights platform. Enterprise brands, like JetBlue and Vimeo, have already taken notice.
Continue reading...
-
Is It Possible to Have Both Privacy and Personalization?
Today's consumers are wearier of data collection than ever. Can brands continue to offer personalization without invading privacy?
Continue reading...
-
HubSpot Relaunches Service Hub to Deliver Connected Customer Experiences
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
Continue reading...
