Articles
Part 2 of this article series discusses the role of artificial intelligence (AI) in retail and digital personalization.
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The way digital experience platforms can deliver seamless and personalized customer experiences across omnichannel digital touchpoints.
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Now more than ever, the convergence of retail and digital commerce has never been more important.
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The view of determining the return on investment of your marketing content and campaigns is fundamentally flawed.
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Learn how CPaaS can help your business adapt to evolving customer needs and expectations, while future-proofing your operations and enhancing your CX strategy.
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From subject lines to business outcomes, data-driven AI is transforming email campaigns.
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AI-powered zero-party data has powerful applications in customer journey optimization and creating hyperpersonalized microexperiences.
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No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand.
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There’s a lot of buzz around automation right now, and if marketers aren’t automating already, they are missing out.
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Learn how to overcome issues with data quality, scalability and more to deliver personalized messaging to customers.
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Personalization is by no means a guarantee your emails will feel more personal.
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What this former waiter learned about customer experience, and how he's now using those lessons in his current career.
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A personalized experience and being understood by a brand still drives sales more than cost savings.
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While quick-order kiosks allow customers to order faster, the full impact on CX is a little more complicated.
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