Articles
Tag: patrick bosek
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It’s High Time Knowledge Management Went Omnichannel
The knowledge management infrastructure used by businesses needs to be omnichannel, but far too often, it still isn’t.
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Knowledge Management Is the Foundation of Good Customer Experience
A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why.
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What Does It Mean to Manage Knowledge?
Simply storing knowledge isn't managing it. Let's take a look at what managing knowledge really involves.
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