Articles
Domo Debuts Marketing Apps, Apache announces Unomi as a top level project (TLP), Oracle Enhances CX Suite, and Other CX News.
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Gartner named its leaders in Content Services Platforms, OpenText reveals a new Microsoft integration and more digital workplace news.
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Oracle announces Oracle CX Unity, Skyword merges with TrackMaven, CallMiner updates real-time speech analytics and more CX news.
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Catching up on the latest customer experience software news with updates from Oracle, Clarabridge and more.
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Slack continued its efforts this week to gain traction in the enterprise, announcing a new partnership with Redwood City, Calif.-based Oracle.
The partnership links Slack with Oracle’s Intelligent Bot Platform to give both technical and nontechnical users of the Oracle platform access to bots to that can be used in
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Oracle CTO Larry Ellison was in his element as he delivered the keynote address at his company's annual user conference Oracle Open World.
The crowd of 60,000 who descended on San Francisco this week arrived eager to learn about the new innovations the Redwood City, Calif.
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Oracle has expanded its artificial intelligence-based Oracle Customer Experience Cloud Suite by adding new capabilities in commerce, customer service and behavioral data.
The announcements came as the Redwood Shores, Calif.-based company kicked off its annual OpenWorld Conference at the Moscone Center in San Francisco.
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Forrester's latest Wave for Digital Experience Platforms (DXP) emphasized vendors' "breadth of the portfolio and quality of integration."
Providers that do well in each area bring digital experience practitioners the "best of both worlds," Forrester senior analyst Mark Grannan told CMSWire in an interview this week.
Grannan wrote the report
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Forrester made a significant change in the leaderboard of its Digital Experience Platforms Wave released last week:
Oracle is now the lone leader, displacing Adobe.
This is the third time Forrester evaluated digital experience platform vendors, also producing Waves in 2014 and 2015.
Oracle was a “contender” in 2014
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Forget the signature V-neck sweater, black turtleneck and trousers. Yesterday Oracle CTO Larry Ellison donned a new uniform of polo shirt, beat up blue jeans and running shoes to share a message with the masses.
There was also a clicker involved, but we'll get to that later.
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Gartner identified three technology trends it predicts will dominate the enterprise space in the coming years.
The Stamford, Conn-based research organization analyzed the enterprise use and deployment of more than 2000 technologies and identified three areas where businesses striving to gain a competitive edge are turning their focus.
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Oracle released new capabilities and enhancements to its Oracle Cloud Applications suite this week.
Oracle Cloud Applications Release 13 offers enhanced user experiences for customer experience, finance, HR and supply chain professionals.
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The first thing you'll notice about Gartner's Magic Quadrant for Digital Commerce 2017 is that it's crowded. Very crowded.
Although it lists 21 vendors in the MQ, Gartner suggests we ain't seen nothing yet.
The Stamford, Ct.
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Oracle updated its Oracle Customer Experience (CX) Cloud suite today with new chatbot and artificial intelligence integrations as well as improved mobile, video and messaging capabilities.
The Redwood City, Calif.-based provider announced the Adaptive Intelligence Apps for CX this morning at its annual Modern Customer Experience conference, being held at
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