Articles
Tag: nice
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NICE Now Works with Chrome OS, Simpli.fi Partners with Spaceback & More CX News
NICE announces CXone compatibility with the Chrome OS ecosystem, Simpli.fi announces partnership with Spaceback, and more CX news
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Treasure Data Debuts Trusted Foundation, NICE Partners With Google & More News
Catching up on all the hot news from the world of customer experience and digital marketing software.
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Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Uniform launches a composable DXP, NICE introduces CX interactions, and more CX and digital marketing software news.
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Traject Acquires Loomly, Walmart Debuts Demand-Side Platform and More CX News
Digging into the CX and digital marketing software news of the week, including Traject's acquisition of Loomly and Walmart's debut of a demand-side platform.
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Verint Acquires Conversocial, Salesforce Wants to Be Netflix for B2B & More CX News
Verint acquires Conversocial, NICE acquires GoMoxie, and more from the world of customer experience and digital marketing news.
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Hootsuite Acquires Heyday, HubSpot Names New CEO and More CX News
Hootsuite made a big $48 million acquisition, HubSpot has a new CEO, FullStory raises $400 million and more CX news.
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Lithium Finds Brands Still Stink at Social, More News
Nearly all brands are stuck in old “broadcast” modes of social media practices and rely too much on push tactics rather than listening and engaging. This was one of the findings out of San Francisco-based Lithium Technologies State of Social Engagement report, released this week.
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Can NICE Close the Revolving Door of Call Center Agent Turnover?
NICE's next iteration of its flagship system and related products will be infused with intelligence, productivity and an empowered agent.
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Contact Center Shake-Up: NICE Acquires inContact for $940M
Everyone expected that a contact center application provider and a hardware provider would merge. It's just that they thought it would be the hardware provider making the deal.
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NICE Grabs Nexidia, Heads for the Cloud
NICE wants to leverage Nexidia's cloud and managed services expertise. It also wants to grow its user base beyond the contact center.
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News You Can Use: Flips, Tricks and SAP HANA Mobile
Everyone’s going mobile. Even the high-flying, acrobatic and ungodly flexible Cirque du Soleil entertainment team. Spectators of the show will be able to use their mobile devices to interact with the characters and special effects throughout the production. The mobile application is powered by the SAP HANA platform, a
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Contact Center Fraud: 3 Things You Need to Know
While the media has focused its attention on the seemingly never-ending data breaches that occurred over the past year, another type of fraud is on the rise again, threatening customer loyalty and wallet share of financial institutions and businesses in similar high-risk industries. According to an infographic by NICE Systems,
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So Many Channels - and Customers Still Like the Phone
Despite the fact that customers have multiple ways to interact with companies, they still prefer the phone. At least that's the finding of a new study by NICE Systems, which rated contact centers as the most important customer channel.
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News Bites: Learn E-Commerce from Google Analytics, Discover Tealium's DIY Marketing Cloud, More
This week: Tealium launches do-it-yourself marketing clouds, LightCMS provides a platform for websites and stores, Google Analytics offers a course and NICE Systems helps to optimize the journey of NICE customers. Tealium Provides a Cloud Tag management provider Tealium has announced "the launch of new capabilities enabling any company to
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