Articles
Tag: nice systems
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Lithium Finds Brands Still Stink at Social, More News
Nearly all brands are stuck in old “broadcast” modes of social media practices and rely too much on push tactics rather than listening and engaging. This was one of the findings out of San Francisco-based Lithium Technologies State of Social Engagement report, released this week.
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Can NICE Close the Revolving Door of Call Center Agent Turnover?
NICE's next iteration of its flagship system and related products will be infused with intelligence, productivity and an empowered agent.
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Contact Center Shake-Up: NICE Acquires inContact for $940M
Everyone expected that a contact center application provider and a hardware provider would merge. It's just that they thought it would be the hardware provider making the deal.
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NICE Grabs Nexidia, Heads for the Cloud
NICE wants to leverage Nexidia's cloud and managed services expertise. It also wants to grow its user base beyond the contact center.
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News You Can Use: Flips, Tricks and SAP HANA Mobile
Everyone’s going mobile. Even the high-flying, acrobatic and ungodly flexible Cirque du Soleil entertainment team. Spectators of the show will be able to use their mobile devices to interact with the characters and special effects throughout the production. The mobile application is powered by the SAP HANA platform, a
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Contact Center Fraud: 3 Things You Need to Know
While the media has focused its attention on the seemingly never-ending data breaches that occurred over the past year, another type of fraud is on the rise again, threatening customer loyalty and wallet share of financial institutions and businesses in similar high-risk industries. According to an infographic by NICE Systems,
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So Many Channels - and Customers Still Like the Phone
Despite the fact that customers have multiple ways to interact with companies, they still prefer the phone. At least that's the finding of a new study by NICE Systems, which rated contact centers as the most important customer channel.
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News Bites: Learn E-Commerce from Google Analytics, Discover Tealium's DIY Marketing Cloud, More
This week: Tealium launches do-it-yourself marketing clouds, LightCMS provides a platform for websites and stores, Google Analytics offers a course and NICE Systems helps to optimize the journey of NICE customers. Tealium Provides a Cloud Tag management provider Tealium has announced "the launch of new capabilities enabling any company to
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NICE Systems Wants to Hear Your Voice
Sometimes, proving who you are can be difficult. To make phone authentication easier, customer interaction management provider NICE Systems has unveiled its real-time authentication solution that requires only your voice.
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A Look Back: 5 Customer Experience Trends from 2013
Customer experience management has never been more comprehensive or sophisticated. And that's a good thing because customers have never been more demanding, connected or empowered — realities that became exceptionally clear this year.
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NICE Systems Acquires Causata for Big Data Insights Across the Web, Call Center
From the NICE Systems' website Digital customers leave a huge trail of data, and analyzing that Big Data has become a big deal for anyone looking to understand them. This week, Israel-based NICE Systems announced it was buying San Mateo, California-based Causata, whose real-time Big Data analytics technology can increase
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NICE Systems Brings Video Recording to Customer Contact Centers
For contact centers, video is one of the final frontiers. This week, Israel-based interaction management provider NICE Systems announced a Contact Center Video Recording solution so that video conferencing between customers and agents can be monitored and used to improve performance.
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Game On: NICE Systems and Bunchball Gamify Workforce Optimization Solutions
Can enterprise call center employees be motivated by gamification techniques? Performance optimization provider NICE Systems and gamification vendor Bunchball think so, and have formed a partnership to help improve performance among customer-facing and back office employees by using virtual challenges, contests and quests.
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NICE Systems Launches Customer Engagement Analytics Platform
Understanding what online customers are doing, and predicting what they will do, has become a major part of contemporary e-Commerce. But, with so many online channels and so many types of customer actions, how best to capture, display and interpret? Toward this end, customer analytics provider NICE Systems is now offering
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