Articles
Adobe acquires the design platform Figma for $20B, FEVO and Harte Hanks make their CX partnership exclusive, Stratifyd gains $10M, more CX news.
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HubSpot debuts CX innovations at INBOUND, CVS Health to acquire Signify Health, more companies have CDP than marketing automation, more news.
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Blueshift debuts pre-built AI recommendations, Zuora to acquire Zephr and Google adds digital out-of-home ads to Display & Video 360.
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Oracle, Sephora face data privacy woes, Medallia acquires Mindful, Lily AI closes $25M Series B, Neustar partners with InfoSum, more CX news.
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VidMob raises $110 million in Series D investment round, Gainsight announces new capabilities, NICE secures Microsoft partner designation, more news.
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Conductrics integrates customer surveying capabilities into A/B testing, experimentation and optimization, former Sitecore CTO joins Konabos, more CX news.
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Spitch announces updates to conversational AI platform, OpenText unveils Cloud Editions 22.3, Storyblok launches new CMS and more news.
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Google delays demise of cookies, Bain & Company debuts NPSx, Cordial secures $50M in Series C funding, more CX news.
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Microsoft gets into the contact center ring, Webflow hires COO, Nextiva releases next-generation Workhub, Pecan debuts one-click model deployment, more CX news.
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Leading the customer experience news train this week is Medallia's acquisition of Mindful and Sitecore's XM Cloud release.
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Qualtrics finds metaverse could become no. 1 marketing channel, MACH Alliance appoints Holly Hall as managing director, Konnecto Raises $21M, more news.
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Adobe achieves record revenue, Ingka Group debuts Ikea Kreativ for customer design planning, ActionIQ introduces CX Hub and more news.
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Invoca expands total investments to $184M, Martello and Mitel extend partnership, Microsoft introduces Viva Sales and more news.
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Salesforce debuts NFTs in beta, Qualtrics releases tool for student experience, Genesys plans to improve contact centers and more news.
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