Articles
Spitch announces updates to conversational AI platform, OpenText unveils Cloud Editions 22.3, Storyblok launches new CMS and more news.
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Google delays demise of cookies, Bain & Company debuts NPSx, Cordial secures $50M in Series C funding, more CX news.
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Microsoft gets into the contact center ring, Webflow hires COO, Nextiva releases next-generation Workhub, Pecan debuts one-click model deployment, more CX news.
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Leading the customer experience news train this week is Medallia's acquisition of Mindful and Sitecore's XM Cloud release.
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Qualtrics finds metaverse could become no. 1 marketing channel, MACH Alliance appoints Holly Hall as managing director, Konnecto Raises $21M, more news.
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Adobe achieves record revenue, Ingka Group debuts Ikea Kreativ for customer design planning, ActionIQ introduces CX Hub and more news.
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Invoca expands total investments to $184M, Martello and Mitel extend partnership, Microsoft introduces Viva Sales and more news.
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Salesforce debuts NFTs in beta, Qualtrics releases tool for student experience, Genesys plans to improve contact centers and more news.
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Capital One moves into B2B market with Capital One Software, Airship expands mobile experience management with Gummicube acquisition and more news.
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Google announces updates to Performance Max, Contentstack launches no-code Automation Hub, TikTok officially partners with Sprinklr and more CX software news.
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Tableau unveils publicly shared dashboards, Quantum Metrics offers up more CX data, Pega partners with Celebrus for AI-backed CDP offerings and more news.
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ON24 announces personalization and insights capabilities, Sprinklr introduces new CMO, Jabmo introduces updated Account Data Platform and more news.
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Safari loses second-place ranking, Conversica announces 6sense partnership, Smartly.io named TikTok marketing partner and more news.
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Fulcrum adds AI to workflows with its CDP, ON24 offers live engagement experience with Forums, Neustar announces identity resolution capabilities, more CX news.
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