Articles
Tag: .net
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3 Ways to Reduce Bias in Customer Survey-Based Data for Effective CX
When data is plagued by hidden biases from the way customer feedback is gathered, not even complex analytic tools can help us see what is really going on.
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Gathering Consumer Data That Matters for Measuring Customer Success
Compiling information on customer experiences and how these evolve during the customer journey is lifeblood for a brand.
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Skewed Metrics: How CX Leaders Should Rethink NPS, CSAT and CES
Some CX metrics can produce biased results, which is why they are better left in the past.
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3 Voice of the Customer Practices You Need to Know
If you do your job well in customer success, your internal champions are likely to take you with them to their next role.
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Are You Overvaluing Quantitative CX Research?
There are no shortcuts on the journey to creating a great customer experience — especially when it involves NPS measurement.
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Companies Are Misusing Net Promoter Scores: Here’s How to Fix That
Despite how revolutionary NPS was when it was introduced, it has some serious limitations when it comes to driving profitable growth.
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It’s Time to Set Your 2022 CX Goals
It doesn’t matter if your organization uses SMART goals or OKRs — you must be clear about what you’re trying to accomplish with your customer experience.
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Why Marketers Need to Obsess Over Net Revenue Retention
Net revenue retention (NRR) is a key indicator of a company’s health and future potential, and investors (and the markets) obsess over it.
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What Is the Net Promoter Score?
Looking at the foundational principles of the Net Promoter Score (NPS), one of the most common customer experience metrics.
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Net Promoter Score Metrics Are Not Enough
It’s not about replacing the NPS, but rather about complimenting it with task completion and task time metrics
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Is the Employee Net Promoter Score the Best Engagement Metric?
Is the Employee Net Promoter Score (eNPS) a worthy investment for your organization?
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JAMstack vs. LAMP Stack vs. MEAN vs .NET: Tech Stacks Compared
Are you comparing these popular technology stacks? Well, we've asked the experts to explain the differences between JAMstack, LAMP Stack, MEAN and .NET.
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Are Your Customer Experience Metrics Setting You Up For Success?
Combining multiple customer experience metrics will provide the deepest insights — but first you must define what success means for your company.
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What is a Net Promoter Score? And Why You Should Know
Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question.
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