Articles
Tag: natural language processing
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ChatGPT and Generative AI: Just Another Tool in the Creative Toolchest?
ChatGPT and generative AI will possibly eliminate some jobs, but it's more likely the technology will become part of the workflow of marketing agencies.
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Kinder AI in the Contact Center: Best Ways to Improve Your AI Customer Support
AI is revolutionizing contact centers, but getting the balance right between AI and human interactions to ensure customer satisfaction remains a challenge.
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How Will Generative AI Change Search?
How generative AI, with its advanced capabilities, is changing the game for web search and Q&A and what its impact will be on writers and content creators.
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The Origins, Growth and Challenges of Robotic Process Automation (RPA)
RPA brings to mind humanoid robots replacing human employees, but it’s actually much more benign (and beneficial) than that.
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Next up for AI Chatbots: It's All About the APIs
The magical demos displayed the capability. Now the platform wars begin.
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What You Need to Know About Google Bard
What Google Bard could mean for SEO, advertising and the future of information retrieval.
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Top 5 ChatGPT Prompts for Customer Experience Professionals
What can ChatGPT do for customer experience? Let's ask.
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Is Microsoft's AI-Driven Bing Really Better Than ChatGPT?
The new AI component will be able to summarize web pages, aggregate and synthesize data from multiple sources and translate languages.
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Journey Through Time: How Chatbots Have Evolved Over the Decades
The underlying tech is similar but chatbot use cases and how they are classified is expanding rapidly.
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The Potential and Limitations of ChatGPT in Marketing
A look at the potential of ChatGPT for automating customer service, providing personalized interactions and gathering valuable customer insights.
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How Artificial Intelligence Can Break Through Data Silos
Unlock the potential of your data with AI: How to break down data silos and extract valuable insights with AI and NLP technology.
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What Is Conversational AI? More Than Just Chatbots
Conversational AI uses machine learning for apps that humans can speak to interact with. Learn how this technology powers chatbots and much more.
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Voice of the Customer Paradigm Shift: Transactional to Sentiment
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
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CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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