Articles
How can you get into the mind of your customers? MindTouch, the company that's trying to redefine the help center, has released two updates for better understanding of customers.
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More customer experience management news from SAP today, this time in the shape of a new partnership with social customer service provider MindTouch as its customer analysis technology will be used to complement SAP’s existing SAP Cloud for Service and SAP Cloud for Social Engagement.
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Knowledge is your greatest asset when it comes to attracting, gaining and supporting your customers. The MindTouch Product Experience Platform can help you leverage that knowledge across all your customer channels seamlessly.
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Start off Fall with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here). Business/Executive
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The San Diego-based MindTouch, provider of a social help system and knowledgebase, has announced a partnership with Salesforce that offers a connector for its enterprise-level product to Salesforce CRM and Salesforce Service Cloud. MindTouch’s CRM Connector, which is now available through Salesforce’s AppExchange, is designed to automatically scan
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Can customers’ help experiences and agents’ efficiency on Salesforce.com be dramatically improved by easier access to documentation? MindTouch thinks so, and it has announced that its social help system now integrates with Salesforce. MindTouch's social help platform includes a knowledge base, a help center, ticketing integration and a help button.
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If it's time for a change, we've got a shopping list of hot jobs in our spiffy little corner of the world. Our bi-weekly featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your openings here
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If you liked that F1 button that MindTouch came up with back in July and you're a big desktop publishing fan, then you might like the latest announcement which essentially combines the two.
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MindTouch ( news, site ) has breathed new life into the F1 button. True contextually aware help looks like it has arrived. Add a little marketing and sales automation in there and you may have the answer to reducing costs, increasing sales and truly understanding what your customers need.
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We spend a lot of time talking about customer engagement and what it really means in today's connected, digital world. Probably the best way to understand it, is to sit down and look at the use cases.
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MindTouch (news, site) has a new version of their Intranet solution out today, Social Intranet with Workforce by Dachis Group. It is collaboration in the context of true business systems and a clear example of why you need a platform, not just simply an out of the
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Today MindTouch (news, site) announces their new Technical Communications Suite, designed to support the creation and deployment of technical documentation in a community environment, and in turn help improve revenues and customer support. On MindTouch 2010 When MindTouch 2010 was announced in July, it was said
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MindTouch (news, site ) is certainly doing well these days. So well, they have finally broken down and appointed a full-time CFO. More proof that collaborative business solutions have found their place in the market.
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The enterprise took a few hits this week. In addition to failing to deliver value, it might just not be for you. Period. Maybe Enterprise 2.0 Just Isn’t for You Stay calm, this isn't as serious as it sounds. Scott Ryser, co-founder and CEO of Yakabod, simply urges you to
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