Articles
Tag: mindtouch
-
Crying for Help? MindTouch is Listening
How can you get into the mind of your customers? MindTouch, the company that's trying to redefine the help center, has released two updates for better understanding of customers.
Continue reading...
-
SAP Partners with MindTouch for End to End Customer Service
More customer experience management news from SAP today, this time in the shape of a new partnership with social customer service provider MindTouch as its customer analysis technology will be used to complement SAP’s existing SAP Cloud for Service and SAP Cloud for Social Engagement.
Continue reading...
-
MindTouch Announces Product Experience Platform
Knowledge is your greatest asset when it comes to attracting, gaining and supporting your customers. The MindTouch Product Experience Platform can help you leverage that knowledge across all your customer channels seamlessly.
Continue reading...
-
Recession Relief: New Job openings at Microsoft, SpringCM, Tealium, MindTouch, Klout and SugarCRM (04-Oct-12)
Start off Fall with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here). Business/Executive
Continue reading...
-
MindTouch Offers Its Salesforce CRM Connector on AppExchange
The San Diego-based MindTouch, provider of a social help system and knowledgebase, has announced a partnership with Salesforce that offers a connector for its enterprise-level product to Salesforce CRM and Salesforce Service Cloud. MindTouch’s CRM Connector, which is now available through Salesforce’s AppExchange, is designed to automatically scan
Continue reading...
-
MindTouch Releases Salesforce Integration for Its Social Help System
Can customers’ help experiences and agents’ efficiency on Salesforce.com be dramatically improved by easier access to documentation? MindTouch thinks so, and it has announced that its social help system now integrates with Salesforce. MindTouch's social help platform includes a knowledge base, a help center, ticketing integration and a help button.
Continue reading...
-
Recession Relief: New Job Openings at Radian6, Twitter, Saba, Brandworkz and Adobe (10-Feb-12)
If it's time for a change, we've got a shopping list of hot jobs in our spiffy little corner of the world. Our bi-weekly featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your openings here
Continue reading...
-
MindTouch Supports Help Content Publishing from Apps Like Adobe Framemaker, RoboHelp & More
If you liked that F1 button that MindTouch came up with back in July and you're a big desktop publishing fan, then you might like the latest announcement which essentially combines the two.
Continue reading...
-
MindTouch Reintroduces F1: Contextual Help with a Touch of Marketing Automation
MindTouch ( news, site ) has breathed new life into the F1 button. True contextually aware help looks like it has arrived. Add a little marketing and sales automation in there and you may have the answer to reducing costs, increasing sales and truly understanding what your customers need.
Continue reading...
-
Social Knowledge Base: The Key to Customer Engagement?
We spend a lot of time talking about customer engagement and what it really means in today's connected, digital world. Probably the best way to understand it, is to sit down and look at the use cases.
Continue reading...
-
Collaboration in Context: Supporting Business Systems
MindTouch (news, site) has a new version of their Intranet solution out today, Social Intranet with Workforce by Dachis Group. It is collaboration in the context of true business systems and a clear example of why you need a platform, not just simply an out of the
Continue reading...
-
Technical Communications Suite Integrates Document Creation and Community Engagement
Today MindTouch (news, site) announces their new Technical Communications Suite, designed to support the creation and deployment of technical documentation in a community environment, and in turn help improve revenues and customer support. On MindTouch 2010 When MindTouch 2010 was announced in July, it was said
Continue reading...
-
MindTouch's Record Growth Forces Need for a Full Time CFO
MindTouch (news, site ) is certainly doing well these days. So well, they have finally broken down and appointed a full-time CFO. More proof that collaborative business solutions have found their place in the market.
Continue reading...
-
Enterprise 2.0 Roll-up: Do Away with Your Intranet Manager and Forget E2.0 Entirely
The enterprise took a few hits this week. In addition to failing to deliver value, it might just not be for you. Period. Maybe Enterprise 2.0 Just Isn’t for You Stay calm, this isn't as serious as it sounds. Scott Ryser, co-founder and CEO of Yakabod, simply urges you to
Continue reading...
Displaying 1-14 of 36