Articles
Brands can no longer rely on surveys alone to understand customers. As the digital landscape changes, companies must adapt to preserve voice of the customer.
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Does AI make a difference in call centers? Experts say yes. Learn the benefits of AI and why the tech has earned a permanent seat in the industry.
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Tableau unveils publicly shared dashboards, Quantum Metrics offers up more CX data, Pega partners with Celebrus for AI-backed CDP offerings and more news.
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Vimeo automatically optimizes movies for search to enhance user and site views.
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The digital economy is overtaking traditional markets, and it’s spurring a multitude of benefits. But not all industries are seeing those benefits equally.
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The Martech Landscape is out. What are the key findings for marketers?
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Movable Ink is the newest firm to enter this list of 25 after receiving $55 million in Series D funding.
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The market seeks profits, not promises, as a hope-fueled bull market sputters.
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Integrate releases new marketing features that enable insights into social campaigns.
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Google is forcing the switch to Google Analytics 4, causing headaches for many marketers. Find out exactly what changes — good and bad — are in store.
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Augmented reality goes beyond gaming. You can also use it to create immersive customer experiences and influence your bottom line.
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With a host of technologies to choose from, how can you know which is best for your business? Thanks to Gartner's Hype Cycles, you no longer have to guess.
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Experify raises $4M to expand its scalable word-of-mouth network that connects buyers with local product owners.
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Medallia gains global leadership in one of the world's fastest-growing customer experience markets with the acquisition of CXTeam.
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