Articles
AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations?
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What makes marketers thankful this holiday season? Technology, their teams and everything in between, they told CMSWire.
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Will marketing automation or customer journey orchestration meet your needs? There's no hard and fast answer, but this criteria will help you decide.
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We explore the definition of marketing automation software, its features, components, how is it used and what the benefits are for marketers who implement it.
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Marketing teams are under pressure to stand out from their peers at a time where the proliferation of consumer platforms is complicating outreach efforts.
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Twilio announced the launch of Twilio Engage last week, an automation platform aimed at helping marketers deliver omnichannel campaigns fit for the digital era.
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Getting behind the largest acquisition of a standalone marketing provider — Intuit's $12 billion grab of Mailchimp.
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How BIMI (Brand Indicators for Message Identification) can do for email marketing what https in front of a web address did for websites.
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Salesforce shared a new milestone in a recent blog post around the implementation and customer usage of AI in its Adobe Experience Cloud.
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The use of conversational and other AI applications is on the rise across many industries. But are we baking ethics and trust into these algorithms?
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Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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Microsoft adds muscle to Teams, Google offers everyone some Spaces, Automation Anywhere may be looking at an IPO and more digital workplace news.
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Five ways email marketing’s role will grow as priorities shift in response to the sunsetting of third-party cookies.
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With so many variables at play when selecting automation tools, how do you know which ones to prioritize? Here are some key statistics and insights.
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