Articles
Tag: machine learning
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OpenAI's New ChatGPT Might Be the First Good Chatbot
After years of overpromising and underdelivering, chatbots are turning a corner.
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ChatGPT Shares Its Thoughts on Enterprise VoC Programs
ChatGPT apparently has thoughts on all topics including voice of the customer. We asked OpenAI's chatbot to opine on VoC.
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We Asked ChatGPT 3 Customer Experience Questions. Here's How It Responded
Got a question? A new AI-powered chatbot has an answer — but is it the right answer? We wanted to find out, so we asked ChatGPT a few questions of our own.
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Are Skilled Literacy Shortfalls Impacting AI Development?
Building employee skills to eliminate shortfalls can allow brands to reach goals and undertake AI projects successfully.
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How AI Can Help You Connect With Customers and Increase Engagement
Use these five best practices to boost customer understanding and to move the needle on your brand's customer engagement.
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3 Myths Debunked: How to Mature Conversational Experience Development
As new as building out conversational experiences are, tried and true software development practices still apply.
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What Is the AI Bill of Rights and How Does it Affect Marketing, CX?
The White House has some advice when it comes to the ethics of artificial intelligence in its new "bill of rights."
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Dealing With AI Biases, Part 3: Emergent Biases in Operational Models
Emergent biases can still emerge even when we have trained the machine-learning algorithms with a cleansed data set with no known biases.
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AI Writing Software for Marketing, Part 3: Co-Existing With AI
This is the third and final piece in a miniseries on how businesses can leverage AI writing software in their marketing departments.
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3 Machine Learning Tools to Improve Your Marketing Metrics
It's a changing game for marketers creating customer experiences. What does the AI and ML landscape look like?
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AI Writing Software for Marketing, Part 2: Challenges, Limitations
Second in a miniseries on how businesses can leverage AI writing software in their marketing departments. In this article, we learn about AI's limitations.
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How Proactive, Real-Time Responses Boost Your Customer Experience Program
Powering through your CX program manually likely won't do the trick. It's time to turn to artificial intelligence and machine learning.
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Can Conversational AI Improve the Online Retail Experience?
The pandemic, which largely restricted physical interaction, meant that both retailers and consumers had to learn and adapt to digital communication tools.
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How Marketers Can Upskill for the AI Economy
From content creation to predictive analytics and digital voice agents — artificial intelligence can be a powerful marketing tool if you know how to use it.
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