Articles
Tag: learning (page 3)
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Microsoft Teams Userbase Grows, Collaboration Tops Enterprise Wish List & More News
Microsoft Teams continues to grow, IBM's hybrid cloud strategy pays off, Swoop offers analytics for Microsoft 365 and more news.
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What Predictive Analytics Are and How They Can Help Your Business
Predictive analytics is now being used to tweak and test processes across a variety of industries. Is your business ready to reap the benefits?
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Career Karma Raises $40M, Expands to Higher Education, Enterprise
The education matchmaker will expand its approach to coding bootcamps to higher education institutions and employer training.
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What Does Web3 Mean for Marketing and Customer Experience?
While Web 2.0 was about reliance on the big tech brands, Web3 is about content creation, ownership, identity, and a little technology.
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AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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How Close Are IBM's Quantum Computing Predictions to Reality?
IBM believes quantum computing will become a key feature in some enterprises by next year. Not everyone is convinced. Here's why.
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CX Decoded Podcast: Are Customers Truly Connected to Your Brand?
In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics.
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The ROI of Investing in Customer Service Training
When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand.
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What Is Predictive Analytics and How Does it Impact Customer Experience?
Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more.
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Did 2021 Marketing Technology Predictions Come True?
Bravo to anyone brave enough to make marketing predictions during the unpredictable days and months of the last few years. Let's see how they did.
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CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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CMSWire's Top 10 Information Management Articles of 2021
A look at CMSWire's top 10 information management posts of 2021.
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4 Tips for Taming the Bias in Artificial Intelligence
Technology and marketing experts recommend the following four ways to eliminate or at least minimize bias in AI.
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Machine Learning Trends for Marketers to Watch in 2022
Machine learning research is progressing at a startling pace, with downstream implications for marketers and businesses alike.
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