Articles
Microsoft Teams continues to grow, IBM's hybrid cloud strategy pays off, Swoop offers analytics for Microsoft 365 and more news.
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Predictive analytics is now being used to tweak and test processes across a variety of industries. Is your business ready to reap the benefits?
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The education matchmaker will expand its approach to coding bootcamps to higher education institutions and employer training.
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While Web 2.0 was about reliance on the big tech brands, Web3 is about content creation, ownership, identity, and a little technology.
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AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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IBM believes quantum computing will become a key feature in some enterprises by next year. Not everyone is convinced. Here's why.
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In our latest CX Decoded Podcast, we talk to Mansur Khamitov about the importance of branding, customer connections and important marketing tactics.
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When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand.
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Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more.
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Bravo to anyone brave enough to make marketing predictions during the unpredictable days and months of the last few years. Let's see how they did.
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AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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A look at CMSWire's top 10 information management posts of 2021.
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Technology and marketing experts recommend the following four ways to eliminate or at least minimize bias in AI.
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Machine learning research is progressing at a startling pace, with downstream implications for marketers and businesses alike.
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