Articles
CX Decoded caught up with Rhoan Morgan for a discussion on marketing-led CX. Who can, and should, truly own customer experience?
Continue reading...
2022 is on track to be the second most active year ever for venture capital investment in tech companies, despite the narrative that says otherwise.
Continue reading...
Most CIOs feel the pace of change has accelerated during the COVID-19 crisis. How do you manage that change?
Continue reading...
Conflict is inevitable, whether it's in the digital as well as the physical workplace. Here's how leaders can stay one step ahead of potential trouble spots.
Continue reading...
PwC researchers have found that when it comes to trust, no one agrees on what's important.
Continue reading...
How will CIOs manage through a recession without impacting business competitiveness?
Continue reading...
Chief marketing officers are an optimistic bunch despite economic and political forces crashing on their brands.
Continue reading...
Entrepreneurism at its core is about creativity and risk-taking. If you're not taking risks, you're not moving forward.
Continue reading...
Many CX leaders simply aren’t in their role long enough to deliver successful outcomes. So how do you have successful CX?
Continue reading...
A recent study, produced by Wakefield Research for Alation, details the state of culture and the data analytics agenda for organizations.
Continue reading...
We can learn lessons from marathon running that we can apply to digital transformation — from training and mindset to proper fueling.
Continue reading...
Pivoting middle managers so they help solve problems rather than creating more problems requires agile change programs to rethink incentives.
Continue reading...
The company has finally proven its business relevance, but at the cost of frustrated employees, an executive exodus and an unstable share price.
Continue reading...
Too often, companies try to implement digital transformations without involving the people who will be doing the work. And that’s a recipe for failure.
Continue reading...