Articles
Tag: leadership
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CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience
CX Decoded caught up with Rhoan Morgan for a discussion on marketing-led CX. Who can, and should, truly own customer experience?
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VC Firms Still Spending Like Drunken Sailors
2022 is on track to be the second most active year ever for venture capital investment in tech companies, despite the narrative that says otherwise.
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CIOs: Time to Sense Transformational Needs, Create Agility
Most CIOs feel the pace of change has accelerated during the COVID-19 crisis. How do you manage that change?
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5 Common Causes of Digital Workplace Friction
Conflict is inevitable, whether it's in the digital as well as the physical workplace. Here's how leaders can stay one step ahead of potential trouble spots.
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Matter of Trust: The Disconnect Between Executives, Employees, Consumers
PwC researchers have found that when it comes to trust, no one agrees on what's important.
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CIO Leadership: Managing Through a Recession
How will CIOs manage through a recession without impacting business competitiveness?
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Optimistic or Delusional? The Chief Marketing Officer 2022 Outlook
Chief marketing officers are an optimistic bunch despite economic and political forces crashing on their brands.
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An -ism Every Successful Company Needs: Entrepreneurism
Entrepreneurism at its core is about creativity and risk-taking. If you're not taking risks, you're not moving forward.
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3 Things Every CX Leader Needs to Be Successful
Many CX leaders simply aren’t in their role long enough to deliver successful outcomes. So how do you have successful CX?
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How Can You Build Organizational Data Culture?
A recent study, produced by Wakefield Research for Alation, details the state of culture and the data analytics agenda for organizations.
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Digital Transformation Isn’t a Sprint, It’s a Marathon
We can learn lessons from marathon running that we can apply to digital transformation — from training and mindset to proper fueling.
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Don't Let Middle Managers Block Agile Transformation
Pivoting middle managers so they help solve problems rather than creating more problems requires agile change programs to rethink incentives.
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Twitter's Frankenstein Moment
The company has finally proven its business relevance, but at the cost of frustrated employees, an executive exodus and an unstable share price.
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Digital Transformation Isn't Just a Technology Issue, It's a Business Issue
Too often, companies try to implement digital transformations without involving the people who will be doing the work. And that’s a recipe for failure.
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